Multilingual B2B Technical Support Specialist

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Lisbon Portugal

Start Date: Mid-January 2026

We are seeking skilled and motivated Multilingual B2B Technical Support Specialists to join a global team in Lisbon Portugal supporting the advertising products of a leading technology company. This is a vital role focused on resolving technical issues and driving customer satisfaction for business clients (advertisers).

Key Responsibilities:

Troubleshooting: Handle and resolve end-to-end product troubleshooting and technical customer support requests via email and chat channels for our clients advertising products.
Collaboration & Resolution: Own and drive complex query resolution through collaboration with internal Product Operations and Engineering groups.
Service Excellence: Drive overall Customer Satisfaction (CSAT) metrics and ensure adherence to service level agreements (SLAs).
Proactive Improvement: Continuously seek out and execute initiatives aimed at enhancing service quality and the overall user experience.
Client Education: Partner with in-house technical specialists to educate advertisers on new product features and common issue resolution types.

Required Qualifications:

Multilingual Fluency (Required): Must be fluent (C1/C2 level) in ONE of the following languages: Spanish Arabic Italian French or German.
English Proficiency: Advanced working knowledge of English (B2 level) is mandatory for training and internal communication.
Technical Aptitude: Proven ability to handle and resolve product troubleshooting and technical support issues.
Communication: Excellent written communication skills for professional interactions via email and chat.
Contract & Start: Commitment to an on-site permanent role in Lisbon Portugal starting mid-January 2026.

If you are a problem-solver who thrives in a fast-paced environment and possesses strong language skills we encourage you to apply.

Location: Lisbon Portugal Start Date: Mid-January 2026 We are seeking skilled and motivated Multilingual B2B Technical Support Specialists to join a global team in Lisbon Portugal supporting the advertising products of a leading technology company. This is a vital role focused on resolving technical...