Air Operations Associate

About Flexport:

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

The Opportunity

As an Air Operations Associate youll play a key role in ensuring smooth and timely air freight movements for our customers. Youll coordinate daily with airlines trucking partners terminals and internal teams to keep shipments on track.

This role combines hands-on operations customer service and documentation work helping deliver seamless supply chain execution while driving efficiency volume growth and profitability

What Youll Do

• Execute end-to-end air shipments :
• Receiving booking contact with shipper/consignee and agent to arrange the shipment within SOPs provided.
• Input data into system to create file completing Mawb and Hawbs ensure correct & on time handling of files file AMS or submit EDI (FHL/FWB) as required
• Timely invoicing to clients/ agents as well as checking and confirming incoming invoices of sub-contractors on time & correctly.
• Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
• Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractorss standards and services.
• Ensure all operational activities comply with international shipping regulations company policies and customer SOPs.
• Handle customers statistics and reports or any special request for improving the system.
• Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
• Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.
• Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.
• Take ownership: Support teammates and take on additional tasks when needed/ required.

What Were Looking For

• Bachelors degree in logistics supply chain business or related fields.
• 12 years of experience in air operation or related roles in freight forwarding/logistics.
• Good communication of written and spoken English.
• Detail-oriented structured and eager to learn global supply chain operations.
• Customer-focused mindset: respond promptly and professionally to customer needs answering calls and dealing with customer queries providing first-class customer service at all times.

What Youll Gain

• Deep expertise in air freight operations (imports exports intermodal).
• Hands-on exposure to international logistics systems (carriers customs warehouses).
• Opportunity to grow into Senior Associate Team Leader or Account Management roles
• Be part of a fast-growing international company with training and development from global experts.