SDM Infrastructure
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .
Job Title: SDM - Infrastructure
Position: SSE/LA
Experience: 6 years
Category: Software Development/ Engineering
Shift: Canda shift (EST)
Main location: Bangalore
Position ID: J1025-1516
Employment Type: Full Time
Education Qualification: Bachelors degree in Computer Science or related field or higher with minimum 6 years of relevant experience.
Job Summary
Manage end-to-end IT infrastructure service delivery across datacenter servers network cloud and workplace services.
Own the customer relationship ensuring high satisfaction and trust.
Conduct regular service reviews governance meetings and performance reporting with the client.
Translate client business needs into actionable operational and technical requirements.
Coordinate with internal operations teams to deliver seamless end-to-end infrastructure services.
Ensure SLAs KPIs and service availability targets are consistently met.
Ensure compliance with security audit and regulatory requirements as agreed with the client.
Provide transparent reporting dashboards and insights that demonstrate value delivery
Act as the primary customer interface for service performance escalations and governance.
Lead incident problem and change management activities with cross-functional teams.
Drive root cause analysis and implement permanent corrective actions.
Coordinate with OEMs vendors and partners for seamless service operations.
Oversee capacity planning patching upgrades and lifecycle management.
Ensure compliance with security audit and regulatory standards.
Maintain up-to-date documentation CMDB accuracy and operational runbooks.
Support transition and transformation initiatives for new services.
Monitor infrastructure health and drive proactive improvements.
Optimize costs through right-sizing and automation opportunities.
Lead a distributed technical team ensuring skills performance and shift coverage.
Conduct governance meetings reporting and performance reviews with stakeholders.
Continuously improve service maturity through process enhancements and KPI analytics.
Act as the clients advocate within the organization
Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world.
Skills:
- English
- Delivery Management
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Key Skills
- Ruby
- Disaster Recovery
- Active Directory
- SOA
- Cloud
- IaaS
- PowerShell
- AWS
- Infrastructure
- Linux
- VPN
- Hyper-V
- VM
- IP
- Identity
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
