SDM PEX

SDM PEX JD

Lead lean six sigma projects
Lead process improvement and transformation projects
Drive realization of target FTE and non-FTE benefit for accounts in scope
Expertise in handling large sets of data and conducting data analysis
Review and assess current processes systems technology and design future state process
flows
Implement Robotic Process Automation and artificial learning programs platform
enhancements and measure business impact post implementation
Build systems to leverage synergies from different business units/Cross functional teams to
deliver to commitments (Automation/Analytics/IT/Operations/Risk etc.)
Operate with a problem identification and resolution mindset
Work with senior leadership operations leaders in designing the continuous improvement
program to exceed client expectations for the account
Strong project management expertise should have handled multiple high impact business
impact projects
Knowledge of retail consumer goods hospitality businesses and processes challenges and
successful optimization track record
Demonstrates a keen understanding of the changes in customers' business and adjusts the
value proposition accordingly by maintaining a balance between the interest of the
customer
Communicate all relevant information about the business in decision-making forums
ensuring decisions are made in full knowledge of the issues; interact with
clients/stakeholders and generates buy-in at overall business level
Communicate effectively across cultures and with global customers/stakeholders;
represents the organization in appropriate forums

Profile Desired-
Must have 10 years relevant experience in Process Improvement/ Transformation role preferably
in Contact centers
Must be certified Black Belt/Green Belt from a reputed organization with excellent
command in Lean/Six Sigma methodology
Must have expertise and end-to-end experience in implementing RPA automation/Analytics/
AI/ Process improvement and contact center telephony


Must have excellent logical / analytical skills
Ability to independently develop solutions for complex business functionalities
Must be adept in MS Office Excellent communication skills Certification-
Lean Six Sigma Black Belt/Green Belt Certified
Certifications in Analytics and/or Automation
Experience in working with MS Office Visio R Minitab PowerBI/ Tableau