Tead-Service Management

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Performance Management

Define KPIs and SLAs for each finance tower; track performance across agreed frequencies (daily weekly monthly).
Collect validate and analyse operational and service-level performance data.
Create and maintain performance dashboards; raise flags for non-compliance or deviations.
Ensure adherence with service management standards and regulatory frameworks.
Monitor performance regularly and escalate deviations that may impact our ability to deliver services as per stakeholder expectations.

Reporting & Governance

Define and implement standardized reporting cadence and templates.
Consolidate performance data from process owners and generate monthly/quarterly SLA and KPI reports.
Facilitate performance and governance review meetings with stakeholders and leadership.
Drive service reporting improvements using automation and visualization tools.
Manage escalations perform due diligence create go to green plan and action it
Support in business continuity trails reporting on periodic basis

Incident Management

Maintain Incident Register for the issues highlighted from the respective towers.
Collaborate add and socialize mitigation approaches for the incidents

Performance Management Define KPIs and SLAs for each finance tower; track performance across agreed frequencies (daily weekly monthly). Collect validate and analyse operational and service-level performance data. Create and maintain performance dashboards; raise flags for non-compliance...