Director Public Safety

PLEASE NOTE REQUIRED ITEMS TO BE CONSIDERED FOR THE POSITION:

Experience:

• 5 years experience in emergency medical services .
• 5 years management experience in related field including financial management associate supervision and EMS regulatory compliance.
• Additional experience in dispatch security law enforcement and transportation logistics preferred.

Licenses/Certifications:

• Must be a Missouri state licensed paramedic.
• Current ACLS and BCLS certification is .
• Must have or be able to obtain within 90 days of hire a valid Missouri Commercial Drivers License- Class C with passenger endorsement.
• Certified Emergency Manager (CEM) preferred.
• Certified Ambulance Compliance Officer (CACO) preferred.
• Community paramedic certification a plus.

FULL JOB DESCRIPTION BELOW:

JOB SUMMARY

Responsible for the overall direction of the Public Safety area including emergency medical services (EMS) security transportation dispatch services and emergency management. Meets the financial objectives ensures internal and external customer satisfaction and supports the business goals of the organization. Supportive of the Villages mission values and service/hospitality (PRIDE) expectations. Completes training as required by policy.

ESSENTIAL Job FUNCTIONS

• Develops and manages budget processes for department which includes pricing and forecasting. Negotiates and manages contracts with clients vendors and contractors. Develops and manages annual operating budget for public safety departments. Develops and manages annual and long-term capital budget for public safety departments. Research new equipment and technology and ascertain funding.
• Manages resolution process for customer resident and associate concerns including individuals and other organizations (e.g. hospitals nursing homes etc.).
• Develops and maintains department activities systems and documentation to support safety risk management and corporate compliance goals.
• Maintains compliance with regulatory entities e.g. EMS protocols quality assurance program drivers files ambulance regulations DOT regulations. Establishes protocols policies and procedures to provide efficient and effective service in line with applicable laws regulations (DOT OSHA Medicare etc.) and standard operating procedures for area agencies. Supports the policies and procedures of the Village.
• Manages safety processes through education awareness and training. Assures safety compliance through monitoring and auditing processes. Assures proper training for licensed associates e.g. EMTs paramedics CDLs driving records.
• Develops implements and monitors service delivery systems to support daily operations across the continuum.
• Develops and manages emergency services plan for all areas of the Village including independent living and all licensed care facilities (in collaboration with administrators). Serves as liaison with appropriate local regional state and federal agencies to ensure proper planning cooperation and coordination of services.
• Communicates departmental/organizational information and goals to department associates residents public and other departments. Assures high quality of service expectations to residents associates community and other organizations that department serves or supports.
• Develops monitors and communicates systems to collect and report key data to benchmark and evaluate financial and regulatory performance as well as customer service/satisfaction and provides real time warnings of business changes. Adjusts department activities as appropriate.
• Develops and recommends business plan for marketable services. Works with risk manager and/or others to coordinate all applicable contractual issues. Maintains contacts with point persons for organizations for whom we provide contractual services.
• Works in conjunction with purchasing department to select automobiles buses vans and ambulances and works cooperatively with mechanics to ensure all vehicles are in good working condition have appropriate certificates of title registration state inspections etc.
• Work closely with communications team for timely organizational communication regarding any potential or real emergencies service interruptions weather warnings etc.
• Provide periodic resident education. Re: Scams identity theft personal safety and other relevant topics.
• Serves as liaison with local health care facilities (nursing homes hospitals) to coordinate activities emergency plans etc.
• Maintains up-to-date knowledge on EMS Medicare reimbursement reviews Medicare forms.
• Provides management to EMS program including care delivery coding/billing outside contracting training and all other areas of operations. Maintains relationships with EMS medical director.
• Provides management of security program including property protection fire and crime prevention traffic control incident investigation emergency preparedness etc. Works cooperatively with technical support on alarm systems serving (e.g. fire intrusion personal medical alarms etc.) individuals and/or the entire Village.
• Provides management of dispatch communications center to provide high level of customer service and technical expertise in support of security transportation EMS personal emergency response systems and other Village programs and services.
• Maintains telecommunications contact with mobile and stationary units comprising emergency services security and transportation network to coordinate staff activities enlist services of other agencies and/or provide alternate direction to on-scene personnel when planned procedures are not feasible.
• Provides management of community transportation program including establishing services rate structures resident education and promotion vehicle selection etc.
• Serve on service teams or committees as assigned to provide support to key lines of Village business and ensure needs of those services are met.
• Facilitates problem solving within the legal boundaries to reduce risk of litigation.
• Develops and promotes processes for two-way communication between associates at all levels.
• Establishes policies procedures and objectives for department.
• Responsible for hiring orienting training coaching disciplining discharging of associates in assigned departments and administration of Village and department policies.
• Counsels department associates as needed. Disciplines and recommends to HR the termination of associates when necessary documenting and coordinating actions with HR. Sets performance goals monitors and assesses performance of associates.
• Maintains accurate associate attendance records.
• Handles stress well and gets along with others within the workplace and with customers outside the department.
• Maintains acceptable standards of workplace conduct.

The responsibilities described above represent the primary responsibilities of the job. Other responsibilities may be assigned by the supervisor as warranted by business needs. The incumbent is expected to perform all assigned responsibilities.

ESSENTIAL QUALIFICATIONS

Education:

• Bachelors degree (B. A.) from four-year college or university in Business Management or a related field is preferred. Will consider equivalent experience in lieu of degree.

Licenses/Certifications:

• Must be a Missouri state licensed paramedic.
• Current ACLS and BCLS certification is required.
• Must have or be able to obtain within 90 days of hire a valid Missouri Commercial Drivers License- Class C with passenger endorsement.
• Certified Emergency Manager (CEM) preferred.
• Certified Ambulance Compliance Officer (CACO) preferred.
• Community paramedic certification a plus.

Knowledge and Skills (required unless otherwise noted):

• Intermediate keyboarding skills.
• Intermediate level knowledge of Microsoft Windows and Office including Word Excel PowerPoint and Outlook.
• Advanced skills in crisis communication public speaking problem solving conflict management/negotiation teaching fleet management and contract management.
• Ability to read analyze and interpret the most complex documents.
• Ability to write speeches and articles using original or innovative techniques or style.
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management public groups and/or boards of directors.
• Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume.
• Ability to apply concepts such as fractions percentages ratios and proportions to practical situations.
• Ability to apply mathematical operations to such tasks as frequency distribution determination of test reliability and validity analysis of variance correlation techniques sampling theory and factor analysis.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Advanced level knowledge of equipment commonly associated with the EMS systems.

Experience:

• 5 years experience in emergency medical services required.
• 5 years management experience in related field required including financial management associate supervision and EMS regulatory compliance.
• Additional experience in dispatch security law enforcement and transportation logistics preferred.

CORE COMPETENCIES

• Create Alignment: Conceptual Ability: Explains how the Villages mission vision strategy and operational philosophy defines the culture; Explains the link between organizational goals and department objectives; Explains the principal functions of each department and how they support each another; Demonstrates an understanding of the Villages management strategy. Communication: Identifies the key consistent messages about business/department priorities; Delivers enthusiastic persuasive messages; Leads by example; Listens for understanding without becoming defensive; Connects daily work of your direct reports to the villages mission and values.
• Customer Focus: Building Relationships: Coaches staff to provide service in accordance with quality standards and protocols; Monitors the quality of the departments service efforts; Selects areas of focus for improved service that are consistent with the Villages brand; Solves issues; Allocates resources to meet appropriate service levels.
• Executing: Managing Work: Develops workable plans to support key objectives; Focuses and or aligns resources to support key objectives; Gets work done within the framework of the Village and or each departments objectives; Keeps projects on track; Accomplishes objectives consistent with established procedures; Knows when to ask for help. Improving Operations: Analyzes and identifies causes of shortfalls; Ensures that existing work processes are meeting standards; Adapts new and existing processes to meet regional or local business conditions; Identifies and implements best practices; Removes non-value-adding work; Successfully communicates and implements new processes. Working effectively with others: Negotiates with other operating departments seeking to resolve potential problems in advance; Works collaboratively across functions and departments; Effectively resolves conflicts; Makes good and honorable business decisions; Considers all information and its impact on other components of the organization before a decision is made.
• Collaboration: Works effectively with others in the organization outside the lines of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems; Cooperates with and obtains cooperation from other departments; Exchanges information needed to achieve common goals and objectives; Anticipates the impact and consequences of ones activities and decisions on other departments
• Problem solving: Timely identifies and resolves problems; Gathers and analyzes information to develop solutions to organizational problems; Works well in group problem solving situations; Considers all information and its impact on other components of the organization.
• Building value: Understanding Business Operations: Understands basic financial concepts and metrics that drive the Villages business; Understands the industrys competitive environment. Encouraging Innovation: Asks the right questions to size up situations; Seeks out data from multiple sources; Identifies patterns by filtering and or sorting through information; Generates alternative solutions.
• Technology: Demonstrates knowledge of the basic computer skills used in typical management-level positions including document and file management word processing spreadsheets scheduling and e-communication and Internet.
• Financial: Understands general accounting principles; ability to utilize financial reports as management tools; makes appropriate budget projections and effectively controls financial resources according to budget.

SPECIAL WORKING CONDITIONS

• Normally works in a controlled environment sitting working at a desk with a computer and keyboard answering the telephone.
• Occasionally required to drive a car bus van or ambulance. Will drive personal vehicle 75% of the time and drive JKV vehicle 25% of the time.
• Frequently moves residents/patients by wheelchair stretcher carrying or other required means.
• Occasionally works outside in any/all types of environments/exposures.
• Must be available in a 24/7 operation.
• All associates may be called upon to assist other departments in a declared emergency situation.

PHYSICAL AND MENTAL DEMANDS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Spends 67%-100% of the workday standing walking sitting.
• Spends 67%-100% of the workday using hands to finger handle feel or key data.
• Spends 34%-66% of the workday reaching with hands and arms.
• Spends 1%-33% of the workday climbing or balancing.
• Spends 1%-33% of the workday stooping kneeling crouching or crawling.
• Spends 67%-100% of the workday talking or hearing.
• Spends 67%-100% of the workday lifting up to 25 pounds.
• Spends 34%-66% of the workday lifting 26-50 pounds.
• Spends 1%-33% of the workday lifting 51 or more pounds.
• Vision requirements: close vision distance vision color vision peripheral vision depth perception ability to adjust focus.

SUPERVISION RECEIVED/GIVEN:

Reports directly to the Vice President of Senior Living; provides frequent and ongoing direction to associates in EMS Transportation Security and Dispatch.

EOE/D/V

Nicotine-Free Workplace

Post-offer background check and health screening required

Questions can be directed to

Required Experience:

Director