Sr. Manager, Professional Services, U.S. Public Sector (NGFWSASE)

Job Summary

As the Senior Professional Services Manager for NGFW/SASE you will be a critical leader for the US Public Sector region guiding a high-performing team of Professional Services Consultants. You will drive the overall professional services business provide expert oversight for all customer engagements and ensure the high-quality delivery of NGFW/SASE security solutions. This role is highly integrated with Sales and Support teams focusing on building trusted relationships and ensuring successful customer outcomes while consistently achieving key business metrics.

Key Responsibilities 

• You will serve as the Professional Services leader for your team ensuring service delivery exceeds customer expectations and drives high levels of customer engagement. 

• Own the comprehensive financial and operational management of the business which includes executing all activities tied to defined goals such as accelerating backlog retirement and ensuring accurate revenue.

• Drive operational excellence and ensure consistent operational discipline and accurate reporting including ownership of key business metrics such as utilization and customer satisfaction.

• Ensure your team is appropriately staffed and has the necessary capacity to achieve quarterly goals effectively managing a diverse mix of delivery resources  (e.g. regional and global delivery teams) to achieve optimal efficiency.

• Champion the integration of AI/ML tools to optimize internal Professional Services operations drive efficiency in service delivery and develop innovative execution strategies to increase team productivity.

• Collaborate with sales leadership product portfolio and support teams acting as the Professional Services liaison to enable client success. 

• Build strong customer relationships and act as the point of contact for successfully handling customer escalations to maintain high satisfaction.

• Focus on the efficient delivery of standardized professional service offerings to accelerate the customers time-to-value (TTV) and enforce high-quality delivery methodologies.

Qualifications :

Required Qualifications

• 7 years leading and scaling Professional Services or Customer Success teams responsible for the successful deployment and ongoing operation of complex enterprise security architectures.

• 5 years of experience in a management role overseeing technical consultants architects Customer Success Engineers or Resident Engineers/Extended Expertise staff with teams of 10 technical resources.

• Proven expertise in managing the full Professional Services or Customer Success project lifecycle from pre-sales through to successful project closeout and revenue recognition.

• Strong foundational understanding of Internet security concepts and products with a deep demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.

• Demonstrated experience running a profitable Professional Services or Customer Success business including achieving revenue/margin targets managing backlog health and optimizing project closure rates.

• Experience with Professional Services Automation tools (e.g. Clarizen Kantata) Sales Management tools (e.g. Salesforce) and Business Intelligence tools (e.g. Tableau).

• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.

• Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.

• Bachelors Degree or equivalent military experience.

• Ability to travel up to 25% domestically to customer sites and internal business meetings.

• US Government DoD Active Top Secret Clearance or higher.

Additional Information :

The Team

Our Professional Services team is critical to our success and mission. As part of this team you enable customer success by providing support to clients post-sale. Our dedication to our customers doesnt stop once they sign it evolves.

As threats and technology evolve we stay in step to accomplish our mission. Youll be involved in implementing new products transitioning from old products to new and fixing integrations and critical issues as they are raised. But you wont wait for them to be raised youll seek them out too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.
 

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $178000 - $245500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.

Remote Work :

Yes

Employment Type :

Full-time