Data Center Technician (On-site)

Who is Trace3

Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate Automate Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine California. We employ more than 1200 people all over the United States. Our major field office locations include Denver Indianapolis Grand Rapids Lexington Los Angeles Louisville Texas San Francisco.

Ready to discover the possibilities that live in technology

Come Join Us!

Street-Smart-Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the big picture. We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice -The Stuff it takes to be a Needle Mover

We get things done and drive results. We lead without a title empowering others through a can-do attitude. We look forward to the goal mentallymapping outevery checkpoint on the pathway to success and visualizing what the final destination looks and feels like.

Teamwork -Humble Hungry and Smart

We are humble individuals who understand how our job impacts the companys mission. We treat others with respect admit mistakes give credit where its due and demonstrate transparency. We bring the weather by exhibiting positive leadership and solution-focused thinking. We hug people in their trials struggles and failures not just their success. We appreciate the individuality of the people around us.

About the Role:

Under the general direction of the Lead Data Center Services the Data Center Technician will physically support and provide remote-hand services to customers.

*** This is a Contractor position with a 100% Onsite requirement***

What Youll Do:

Data Center Infrastructure & Cabling: 30%

• Support the day-to-day operations of the data center and execute various projects.
• Perform analysis and consulting of customers IT infrastructure hardware in production; perform a walkthrough with the customer to determine the ability to deliver the project.
• Install and manage structured cabling infrastructure projects.
• Elicit Data Center infrastructure requirements from clients.
• Install terminate test and label all cross-connects (copper and fiber) in the data center in accordance with standard operating procedures.
• Perform preventative maintenance and repairs by troubleshooting cabling system issues.
• Troubleshoot and address physical issues.
• Create straight-through crossover and console cables.
• Install or move shelves power strips rails cable management servers switches and other equipment as required.
  
  

Compute/Network/Storage support: 30%

• Identify and report problem devices. Replace defective parts as directed.
• Visually inspect equipment for errors or unusual noises.
• Assist in performing infrastructure readiness tests.
• Configure OOB (out-of-band) management interfaces on various devices for remote access (compute storage and networking).
• Test and validate remote accessibility to the customer computer server and/or network system.
• Monitor and perform ongoing maintenance on servers and network equipment.
• Upgrade internal system components including CPUs memory hard drives and network cables.
• Create and maintain service desk documentation.

Asset Management: 20%

• Provide a plan unpack received items identify parts and dispose of all non-essential items. Must report results and give recommendations.
• Ensure that power tests and reports on all incoming products are conducted before they are moved to the data center floor per practices.
• Digitally scan all incoming paperwork transmit results and proactively provide recommendations on gaps.
• Input all device locations and cable connections into a customer-defined database.
• Record all received products into a customer-defined database (including asset tags information product manufacturer model and serial number).
• Consult and conduct inventory control. Compare received products to the packing slip and report discrepancies.
• Identify customer-defined spare parts and keep them in an inventory-controlled area. Recommend changes.

Other: 20%

• Maintain a high level of customer satisfaction.
• Review work orders proactively and as post-work quality assurance to ensure requests are handled appropriately.
• Actively participate during the service transition phase to perform knowledge transfer and documentation.
• Develop documentation to maintain accurate records of customer computer server and network systems.
• Shipping/loading dock management (report new items received).
• Accept fulfill and report status via the ticketing system time reports and email processes.
• Escort vendors and repair technicians as requested by the customer.
• Perform crisis management in critical situations or during major service outages.
• Communicate with stakeholders according to SLAs (service level agreements).
• Perform root cause analysis.
• Follow the Companys best practices and Standard Operating Procedures.
• Mentor lower-level Data Center Technicians.
• May perform other duties as assigned by supervisor.

Qualifications and Interests

• A minimum of one to three years experience in a technical or data center support role.
• High School diploma/GED required.
• CompTIA A BICSI or similar certification is preferred.
• Good understanding of the OSI model
• Good command of written and spoken customer service skills.
• Proficiency in Microsoft Office (Word Excel PowerPoint etc.).
• Must have a strong attention to detail.
• Participation in an on-call rotation for after-hours support.

The Perks

• Comprehensive medical dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match 529 College Savings Plan Health Savings Account Life Insurance and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of Trace3s DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership character and passion in all that we do.

Were committed to fostering an inclusive workplace where everyone feels respected valued and empowered to grow. We recognize that embracing diversity drives innovation improves outcomes fosters collaboration boosts teammate satisfaction and builds a more inclusive culture.

As an equal opportunity employer Trace3 bases all employment decisions based on individual qualifications merit and business requirements. We do not engage in discrimination on the basis of race color religion sex (including gender identity sexual orientation and pregnancy) national origin age (40 or older) disability genetic information or any other characteristic protected by federal state or local law.

Any demographic information provided is strictly voluntary kept confidential in accordance with Equal Employment Opportunity (EEO) regulations and will not be used in employment decisions including hiring promotions or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview please email.

***To all recruitment agencies:Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.