Commercial Operations Site Lead Rochester, NY

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function:

Sales Enablement

Job Sub Function:

Sales Operations & Administration

Job Category:

People Leader

All Job Posting Locations:

Rochester New York United States

Job Description:

About Orthopaedics

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics Ready to join a team thats reimagining how we heal Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports extremities and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at are searching for the best talent for a Commercial Operations Site Lead Rochester NY. The role is based in Rochester NY.

Purpose: The sales support team has responsibility to develop and deploy strategies in collaboration with field sales to enable sales growth objectives through ensuring appropriate resources are available and balanced throughout the US market. The team supports field sales management in achieving optimal inventory efficiency by applying advanced analytics. This role is the liaison between Sales Customer Service Finance and Supply Chain relative to end-to-end efficient order / purchase order management.

You will be responsible for:

• Lead coordinate and delegate all responsibilities to the internal sales office team to support all goals.
• Inbound and systematically process all local inventory from field return authorizations utilizing system mapping and verification accuracy.

• Partner with local field sales organization to deliver successful non-revenue activity completion through communication and visibility.

• Inbound and systematically process all local inventory from field return authorizations utilizing system mapping and verification accuracy.

• Monitor day-to-day outbound metrics (OTS OTC) and report to leadership at regular intervals
• Drive strategic technical and tactical initiatives to improve efficiency and effectiveness across outbound operations.
• Collaborate across J&J E2E supply chain partners Distribution Excellence Planning Transportation Customer Service Sales.

• Coordinating support for final mile support through pick pack and shipping tools.
• Benchmarking and implementing activities related to inventory par levels based on supply chain recommendations.
• Check and maintain appropriate inventory of on hand to support local sales territory as well as completing inventory transfers for disposition or redeployment as needed.

• Apply Lean initiatives to ensure continuous improvement by eliminating waste and improving bottom-line.

• Lead the local onsite team to provide best-in-class service to our key customer stakeholders by providing single point of contact for PO collection AR365 and resolution of pricing discrepancies or other customer-needed solutions.
• Process warranty item returns and replacement complete all necessary paperwork.
• Initiate and control all expired exchanges of inventory from national sales office retrograde location.
• Coordinate additional sales activities through use of National Loaner requests and returns.
• Coordinate on site team to order equipment for training activities using education logistics tracking and facilitating receipt as needed.
• Responsible for initiating and completing ongoing cycle counts and annual audits for all sales office inventory.
• Manage battery life cycles for all Bluetooth tags for Project Invisible and provide timely replacement of tags for FSO.
• Ongoing thorough inspection of instrument and implant sets to ensure quality standards and patient safety requirements are met.
• Manage relationships with freight forwarders receiving parties and internal partners.
• Responsible for GDP (Good documentation practices) and adhering to SOPs.
• Coordinates all regulatory inspections and performs safety and quality audits
• Adherence to training requirements and health and safety regulations
• Wear and enforce all wearing of protective clothing and equipment as required
• Implement schedule/policies/ and group guidelines
• Lead and/or support projects as required
• Flexible to other tasks as priorities shift

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals.

Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Qualifications

Education: Bachelors degree and/or equivalent degree required

EXPERIENCE AND SKILLS:

Required:

• A minimum of 8 years of work experience

• Flexible to other tasks as priorities shift

• SAP knowledge

• Proficiency in MS Office Suite proficiency preferred including (Word Excel PowerPoint and Outlook)
• Knowledge of Warehouse Management Systems

• Demonstrated initiative creativity assertiveness and proactive communication.

• Knowledge of Warehouse Management Systems

Preferred:

• Knowledge of Warehouse Management Systems

• Validated understanding of enterprise resource platforms and warehouse management systems
• Experience building reports with visualization programs e.g. PowerBi and/or Tableau.
• Experience Working in highly regulated industries.
• Agile operations ability and capability to manage or support projects.
• Process Excellence training and/or certification or APICS certification
• Project Management Certification/Experience
• Sales or Sales support role experience

• Knowledge of Warehouse Management Systems

• Warehouse Management System (WMS) and/or Transportation systems (TMS) experience

• Knowledge of Warehouse Management Systems

Other:

• 10% domestic travel to other sites as needed is required.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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Required Skills:

Preferred Skills:

Analytical Reasoning Coaching Collaborative Selling Consumer Privacy Customer Analytics Customer Centricity Customer Relationship Management (CRM) Data Analysis Data Savvy Developing Others Digital Sales Inclusive Leadership Leadership Operations Management Relationship Building Sales Enablement Sales Support

The anticipated base pay range for this position is :

$77000-$124200

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance. Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Companys long-term incentive program. Subject to the terms of their respective policies and date of hire Employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below.