Director of Housing Management

Organisation: London Borough of Waltham Forest

Salary:CD.69 - 123240.16

Contract Type:Permanent

Working hours per week:36

Application Deadline:12/12/2025

Proposed Interview Date:19/12/2025

Reference:1959

About Us:

Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused insight-led digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of theMayor of Londons Good Work Standardemployers. This accreditation is a proof of our commitment to creating a healthy fair and inclusive workplace. This includes fair pay and conditions workplace well-being skills and progression and diversity and recruitment.

The Councils preference is for online application. However if you have a disability and are unable to complete an online application please emailrecruitment@so we can arrange an alternative application method.

About the role:

We are seeking an exceptional Director of Housing Management to provide visionary leadership within the Councils Housing Service. This is an exciting opportunity to shape and transform the delivery of housing management across the borough.

This role sits at the heart of our commitment to delivering high-quality resident-focused services and ensuring that every household receives the support and quality of service they deserve.

Over recent years we have embarked on an ambitious Housing Transformation Programme driving improvements that have already made a meaningful difference to our residents. Our recent inspection by the Regulator of Social Housing has acknowledged this progress and we remain determined to go further by strengthening standards embedding best practice and delivering a consistently excellent housing offer.

The Director of Housing Management will play a pivotal role in delivering this next chapter. Working closely with Members and senior officers across the Council the successful candidate will shape and implement strategic housing policy ensure service integration and lead the continuous improvement and financial sustainability of our Housing Management service.

>> Click here to download the Role Profile <<

Key Responsibilities:

• Provide strategic leadership and direction for all Housing Management functions ensuring services are high performing resident-centred and aligned with borough-wide priorities.
• Advise Members the Corporate Director of Housing and senior officers on all matters relating to housing management contributing to effective decision-making that directly impacts residents and communities.
• Drive service transformation and innovation ensuring our improvement plans deliver measurable outcomes and contribute to thriving sustainable neighbourhoods.
• Strengthen operational and financial controls ensuring the service delivers value for money and operates within a robust governance framework.
• Champion a collaborative joined-up approach across the Council ensuring Housing Management plays a central role in achieving our strategic ambitions and corporate mission.
• Embed a culture of excellence placing residents at the heart of service design delivery and performance.

Qualifications and Requirements:

Educated to degree level or equivalent standard.

Relevant postgraduate / professional qualification

Evidence of Continuing Professional Development

Terms and conditions:

The below terms and conditions apply to this role:

Satisfactory employment references and CIFAS identity checks;

Satisfactory declaration of interest;

This post is politically restricted therefore the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990.

As a public authority we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English with confidence and accuracy sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications regional or international accents dialects speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the Apply button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area it works hard to respond to the changing needs of its population. We use our statutory duties on race gender and disability equality and best practice in respect of age faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair appropriate accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities the council is operating an anonymous shortlisting process which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby for jobs graded up to and including scale SO2 internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council please visit Information:

If you have any questions about this vacancy or the application process please contact Jane Martin Corporate Director of Housing @

If you have any technical issues when trying to apply for this post please contact our Recruitment Team via email atrecruitment@.

Click here for further information on theHuman Resources recruitment privacy notice.