Junior Product Operations Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the role
Your mission
- Become a part of the 7Learnings Tech Department and participate in our daily Stand-ups and Grooming sessions.
- Develop maintain and advance our customer support strategy.
- Improve and refine our Knowledge Base (Wiki in-app help center).
- Manage and resolve customer inquiries within our central help system.
- Directly address customer queries for simple or routine questions.
- Create technical GitHub tickets for Developers and Data Scientists to resolve more complex customer issues.
- Lead communication with customers Data Scientists and Sales representatives to develop proposals and solution approaches.
- Summarize customer issues in dashboards for internal reporting and analysis.
Your profile
Initial professional experience in Customer Success Account Management Product Management or Technical Support ideally within a SaaS environment.
Strong customer orientation communication skills and organizational talent.
Excellent problem-solving skills and a proactive hands-on mentality.
Experience with ticketing systems and documentation tools (e.g. Zendesk Notion Intercom or similar).
Structured work approach and a foundational technical understanding.
German C2 or Native Speaker proficiency.
English C1 proficiency.
What we offer
A key role in a growing AI company with a strong customer base.
A high degree of ownership and creative freedom/scope for design (Gestaltungsspielraum).
Office in Berlin-Mitte with an on-site gym and a hybrid work model (Home office up to 3 days/week).
30 days of annual leave (vacation).
Flexible working hours.
A culture of trust feedback and continuous learning.
Direct communication lines to Product Management and the Executive/Management team.
About us
Required Experience:
Manager
Key Skills
- Balsamiq
- Business Analysis
- Visio
- Trello
- Product Demos
- Application Development
- Meeting Facilitation
- Scalability
- User Acceptance Testing
- Wireframing
- Product Management
- Mobile Applications
About Company
7Learnings is one of the leading retail optimization platforms. We help retailers to optimize their pricing and marketing spend. Our solution uses advanced machine learning models to forecast demand for different price points with high accuracy. With our powerful self-learning algorit ... View more
