Program Manager , Central Operations
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Job Summary
Central Operations (CO) serves as the backbone of Amazon Logistics (AMZL) enabling scalable management of our increasingly complex last-mile delivery plays a crucial role in executing optimal and cost-efficient route planning labor planning and last-mile on-road delivery experiences. This role offers an opportunity to support a rapidly evolving part of AMZL leading the development of best-in-class operations that drive effective real-time decisions to maximize both customer and driver experiences on the road.
As Program Mgr of Central operations you will lead multiple programs to solve the customer problems that impacts customer promise and balance the cost. This role requires close partnership with Field Operations Product Business Continuity DSP and ACES teams.
You will build and implement programs systems and mechanisms to execute the short and mid term solves and work with global (NA/EU) teams you will drive both short-and long-term strategic enhancements to improve operator and customer experience network resilience and balance tradeoffs.. The ideal candidate is an analytical problem-solver who can balance a deep understanding of customer experience and ability to drive programs from conception through implementation at pace is essential with strong stakeholder management the ability to influence across organizations and excellent communication skills with both technical and non-technical audiences.
This role requires strategic thinking to enhance our program capabilities while ensuring operational excellence in real-time response situations. The main tasks you will be responsible for in this position are as follows.:-
1)Business cycle management and strategy planning for the Central Operations (CO)
2)Formulation and development of medium- to long-term growth strategies for the new businesses at AMZL in CO
Key job responsibilities
- Designing and modeling new programs for developing business needs to prove quality cost and scalability goals as critical outputs.
- Gathering and analyzing data across order fulfillment functions to establish global standards for operations in partnership with cross functional teams.
- Building strong partnership with operations field leaders to understand improvement opportunities and drive bench marking study and standardization with NA/EU CO team
- Analyzing and solving operational barriers with a focus on understanding root causes and driving forward solves.
- Leading project teams to plan organize and execute complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes.
- Innovating to improve customer experience and continuously remove cost from our fulfillment network.
- Designing new metrics and enhancing existing metrics to support the future state of the business.
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As Program Mgr of Central operations you will lead multiple programs to solve the customer problems that impacts customer promise and balance the cost. This role requires close partnership with Field Operations Product Business Continuity DSP and ACES teams.
You will build and implement programs systems and mechanisms to execute the short and mid term solves and work with global (NA/EU) teams you will drive both short-and long-term strategic enhancements to improve operator and customer experience network resilience and balance tradeoffs.. The ideal candidate is an analytical problem-solver who can balance a deep understanding of customer experience and ability to drive programs from conception through implementation at pace is essential with strong stakeholder management the ability to influence across organizations and excellent communication skills with both technical and non-technical audiences.
This role requires strategic thinking to enhance our program capabilities while ensuring operational excellence in real-time response situations. The main tasks you will be responsible for in this position are as follows.:-
1)Business cycle management and strategy planning for the Central Operations (CO)
2)Formulation and development of medium- to long-term growth strategies for the new businesses at AMZL in CO
Key job responsibilities
- Designing and modeling new programs for developing business needs to prove quality cost and scalability goals as critical outputs.
- Gathering and analyzing data across order fulfillment functions to establish global standards for operations in partnership with cross functional teams.
- Building strong partnership with operations field leaders to understand improvement opportunities and drive bench marking study and standardization with NA/EU CO team
- Analyzing and solving operational barriers with a focus on understanding root causes and driving forward solves.
- Leading project teams to plan organize and execute complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes.
- Innovating to improve customer experience and continuously remove cost from our fulfillment network.
- Designing new metrics and enhancing existing metrics to support the future state of the business.
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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