Engagement Manager

WhySailPoint

Love what you do. And love where you do it. Smart people fun culture innovative work beautiful offices oh and everyones really nice. Thats what people say about SailPoint. Were known as the company where everyone wants to work and we have theawardsto prove it. If youre passionate about outsmarting cybercriminals and working at a company where you can truly have an impact we want you to join our team.

SailPoint empowers the largest most complex organizations by putting identity at the Center of Security and IT. Our 2000 customers include global financial institutions government entities and pharmaceutical organizationsand more.

Who You Are:

You are a self-directed highly motivated and experienced professional that thrives whileoverseeingmultiple projects and prospective client opportunities. It is easy for you to build and maintain professional working relationships and you arecomfortable interacting with people at all levels within an organization. You possess strong leadership communication organizational and problem-solving skills and can balancebothteam and individual workloads. You are an exceptional multitasker with the ability to meet and manage moving deadlines gauge risks and creatively resolve unexpected issues that arise. By leveraging your experience you can identify growth areas evaluate existing best practices and present solutions to everyday problems.

What Youll Do:

As a EM for the Advisory Services part of SailPoints Recurring Services team

you will support each customers journey by managing the strategic efforts required to deliver SailPoints solutions. You will combine your management experience with our world-class product and process training to gain a deep understanding of our SaaS and/or Software delivery practices. Within the first two months you will begin to understand your responsibilities by working with tenured management to shadow projects and sales efforts to begin taking accountability for the client experience on projects you are assigned to while developing a relationship with your peers. At the end of the first six months you will be responsible forengagement scoping client communication internal team management escalation support and overall service delivery for your portfolio. At the end of your first year you will combine the skills you have acquired to oversee your team manage the full scope of customer engagements and you will demonstrate that you are a trusted advisors to customers peers and leaders to your team members responsible for ensuring their professional growth and helping them set and achieve their goals.

Responsibilities:

• Ensurethat services are provided implemented correctly and billed in a timely and accurate manner

• Partner cross-functionally during the sales process own the services portions of deals including presentations RFP responses and proposal/SOW generation

• Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases

• Serve as a point of contact for clients on issues and escalations

• Managethe financials of multiple projects with a focus on profitability and productivity to ensure client satisfaction

• Work with the Resourcing Management Office (RMO) to strategically align and staff crew members according to projects requirements

• Perform end-to-end project management for customer engagements

• Create and maintain comprehensive project documentation (scope status schedule budget forecast risks issues) in appropriate repositories

• Providestrategic updates on client performance to SailPoint Senior Management. Provideregular status updates to account teams and Sales Managers.

• Work closely with Customer Success Managers to establish and maintain customer success throughout the entirety of a customer implementation

• Identify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth

• Assist direct reports in career development by providing regular feedback coaching and guidance on personal development

Requirements:

• 5 years ofprofessional experience at a Software SaaS or consultingcompany

• 3 years of project management experience

1 years of people management experience

Exceptional mentorship and leadership skills with a passion for continuous improvement

Experience with project management duties (project planning budget scope schedule stakeholder and risk management).

Excellent communication skills and extensive experience working with clients and partners

Strong organizational and multi-tasking abilities

Experience working with Sales to scope services projects for enterprise software

Must be fluent in Spanish and English and additional languages are an added bonus

Travel:Ability to travel up to 15%

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.