Loan Verification Officer

PalmPay is one of Africas fastest-growing fintech and MSME credit platforms powering digital payments and business lending for millions of merchants. With a rapidly expanding loan portfolio across multiple states we are strengthening our verification engine to protect portfolio quality reduce credit losses and deepen our understanding of on-ground merchant behavior. As we scale you will play a mission-critical role in safeguarding our credit operations. As a Loan Verification Officer you will:
Conduct high-quality offline merchant verification visits across assigned LGAs.
Validate the authenticity capacity and operational integrity of merchants requesting loans.
Ensure accurate documentation geo-tagged evidence and risk assessments to support credit decisions.
Monitor post-disbursement merchants to confirm loan utilization and repayment readiness reducing early-stage defaults.
Key Responsibilities
A. Field Verification & Business Validation
Conduct in-person merchant verification visits across designated LGAs.
Confirm physical store presence business category operational capacity staff activity inventory levels and trading patterns.
Validate merchant identity and operations through live observations and structured interviews.
B. Document Collection & Evidence Capture
Collect and upload required documents for verification.
Ensure all information submitted is accurate complete and compliant with internal/CBN standards.
C. Merchant Engagement & Loan Assessment
Engage merchants to understand business model cashflow loan purpose and capacity.
Confirm alignment between the requested loan amount and the merchants operational reality.
Educate merchants on disbursement conditions repayment expectations and responsibilities.
D. Risk Identification & Reporting
Prepare clear timely and factual verification reports for the Credit Team.
Flag high-risk cases and recommend follow-up actions or additional checks where needed.
E. Post-Disbursement Monitoring
Revisit merchants who have drawn down loans to:
Confirm actual utilization of funds Assess repayment readiness and early risk signals
Identify red flags such as weak sales reduced inventory operational decline or evasive behavior
Submit revisit reports within required timelines to strengthen early-warning systems.
Your Profile Experience:
12 years as a Field Loan Officer Verification Officer Merchant Onboarding Officer or similar role in a fintech microfinance or digital lender. Education: OND/HND/Bachelors degree in Business Finance Accounting Economics or related field. Technical Skills: Familiarity with mobile verification tools geo-tagging documentation standards and simple reporting dashboards.
Core Competencies:
Strong attention to detail
Excellent observational and communication skills
High integrity and sound judgment
Risk-aware mindset with knowledge of lending and MSME dynamics Work Style:
Comfortable with extensive field travel
Self-driven and accountable
Thrives in fast-moving execution-heavy roles