Customer Service Representative (Napa)
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Duties:
- Demonstrate a strong understanding of the various services offered by the company across residential commercial and industrial sectors including customer-related databases.
- Serve as the main point of contact to address and resolve customer inquiries complaints and order requests promptly accurately and professionally.
- Conduct follow-up calls with customers to ensure their inquiries complaints and orders are handled thoroughly leading to customer satisfaction.
- Inform both current and potential customers about the full range of services provided by the company.
- Create and maintain up-to-date and accurate customer profile records for all residential and commercial interactions.
- Analyze daily CSR activity reports and spreadsheets to identify potential errors in customer accounts and billing ensuring corrections are made before any impact on the customer.
- Consistently meet daily accuracy targets while managing a high volume of 60-120 inbound calls along with handling multiple tasks each day.
- Assist walk-in customers at the front counter process payments and address service requests following CSC standards including handling all daily A/R spreadsheets and documentation.
- Maintain a knowledgeable positive and professional demeanor that inspires customer confidence and reflects the companys desired image.
Qualifications
- High school diploma
- 1 year of related work history
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
