Principal Customer Success Manager

About the Role
Were looking for an experiencedPrincipal Customer Success Managerto lead strategic relationships and drive measurable outcomes across our enterprise customer base. This role blendsexecutive engagementwithhands-on ownershipof implementation adoption retention and advocacy across a global multi-product portfolio.

Youllpartner closely across Sales Product Services and Marketing to ensure customers realize continuous value from our solutions leveragingdata and AI insights to deliver proactive engagement and operational excellence.

WhatYoullDo

• Establish andmaintainmulti-level executive relationships aligning customerobjectivesto outcomes and value

• Lead strategic relationships and success planning for global enterprise customers.

• Overseethe end-to-end customer lifecycle from implementation to renewal and across Sales ProductProfessionalServices MarketingSupportandother internalteams to unify engagement and drive strategic initiatives.

• Drive adoption value realization and measurable ROI for every customer.

• Lead proactive risk management and ensure customer satisfaction and product and go-to-market strategy with customer insights.

• Partner across functions to ensure seamless customer experience and governance.

• Leverage AI-driven insights and data analytics to proactively manage riskidentifyopportunities andoptimizecustomer experienceChampion customer advocacy through reference programs testimonials and thought leadership initiatives

About You

You are a fit for the role of Principal Customer Success Manager if you have:

• 10 yearsin customer success account management or enterprise engagement inB2B SaaS or technology.

• Deep domainexpertisewith proven success managingcomplex global customers in matrixed organizations with multi-product portfolios.

• Demonstrated ability to balancestrategic relationship management with operational execution.

• Proven success drivingadoption retention and expansionoutcomes.

• Strongexecutive communication and influenceskills.

• ProficiencyinAI-enabled success platforms(e.g. Gainsight SalesforceGongCopilot tools) and data-driven decision making.

• Bachelors degreerequired; MBA preferred.

YoullBe Successful If You

• Deliver consistent customer value and business growth through strategic thinking operational discipline and change leadership.

• Balance strategy and execution shaping customer vision and delivering results.

• Build deep trust with executives and operational teams alike.

• Champion customer outcomes that drive retention growth and advocacy.

• Thrive in dynamic cross-functional environments.

• Embrace innovation data and AI to modernize the customer success experience.

#LI-BS1

Whats in it For You

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits: optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations unless otherwise noted the target total cash compensation range for this role is $121800 - $226200. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

This job posting will close 12/27/2025.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on .