Order Management

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

Location:

Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Business Environment

Applied MaterialsAGS (Applied Global Services)Business Unit is responsible for driving our business of equipment installation and warranty extended management as well as business of maintenance support refurbishment upgrades etc. Our AGS team collaborates with a lot of Taiwan critical customers to predict & solve manufacturing challenges and make equipment & factories more productive. This makes our AGS team become trusted business partners for our customers which results in revenues increase year over year globally!

What Youll Do

This role is key contact point for Taiwan and Japan customer to order parts and services underGCC (Global Contact Center).

Role Responsibilities

• 中日文雙語輪班人員/需配合四班二輪3個月日班 3個月夜班每日工時 12hr 做二休二
• Create under limited supervision quotations/opportunities in ERP system and provide to customer
• Create under limited supervision and maintain accurate Sales Orders in ERP
• Escalate and follow up on customer requirements not being met
• Handle customer inquiries via phone e-mail and fax
• Generate reports & track orders opportunities booking and shipment
• Develop understanding of customer requirements and relationship with customers
• Develop basic knowledge of AMAT products
• Customer parts return repair service requests interaction and processing
• Quote part# inquiry problem parts pricing issue follow up and update
• Order management incl. book tracking update change and troubleshoot
• Entitlement checks
• Service dispatch
• Part expedites fulfillment and delivery coordination
• Customer escalation follows up and update
• Multi-regions support for the above scope

Qualifications

• 中日語輪班人員
• 日文檢定 JLPT N1 and TOEIC550 or above
• Bachelors degree or above in any Business andbusiness administration are preferred
• 3 year above experience in order management & customer service areas are preferred
• Excellent communication and coordination skills優秀的中文及日文電話溝通技巧文書溝通流利
• Personality with positive proactive detail-oriented and responsible

Preferred Qualifications

• 熟悉SAP操作有訂單管理相關經驗尤佳
• Customer Service experience

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.