Support Desk Analyst
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Job Location:
Mountain View, CA - USA
Weekly Salary:
USD 25 - 35
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one: Zones First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.
Position Overview:
Term: 1 year
Location: San Bruno CA
Pay: $25.00 - $35.00; commensurate with experience
Hours: 8:00 am 5:00 pm
As the Support Desk Analyst you will be the first point of escalation for tickets from the tier 1 team you will maintain the onsite Tech Bar hub and provide in-person support of user issues and escalations.
What youll do as the Support Desk Analyst
The requirements below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.
- Troubleshoot hardware software and access/permissions issues
- Troubleshoot issues with integrated systems
- Manage shipping and receiving equipment to/from remote Workers
- Provide asset management and reconciliation services
- Establish relationships with all internal Technology Teams to transition additional tasks as needed
- Continue maintenance of the knowledge transfer documents
What you will bring to the team:
- Minimum of Associates Degree preferred in computer/IT related field and 2 years experience in a technical support role.
- Self-discipline. Must be self-disciplined and be able to prioritize tasksin order tomeet deadlines deliver solutions by the promised date and stick to a task until its finished.
- Excellent problem-solving skills. Must be an excellent problem solver able to see a problem through until its resolution. Candidate must be willing to work until the solution is satisfactory and the customer is happy.
- Attention to detail. Must have great attention to detail to be able to detect tiny miscalculations and errors. Needs to be patient enough to go through every detail to detect the source of any glitch.
- Great communication skills. Must have great listening skills as well as the ability to explain technical concepts to customers that are not technical.
- Passion for technology. Should always stay up to date on the latest tech developments.
- Ability to configure and troubleshoot email clients such as Microsoft Outlook.
- In depth knowledge interacting with a variety of hardware and software platforms including Microsoft Windows operating system MAC OS and associated peripherals.
- In depthknowledge of the Microsoft O365 suite of applications * - Word Excel PowerPoint Outlook etc.
- Experience with ticketing software
- Familiar with EDR/anti-virus/ Malware protection management.
- Google Workspace awareness/experience preferred
- Google Meet experience preferred
- Logitech knowledge preferred but not required
Zones offers a comprehensive Benefits package
While were committed to providing top-tier solutions were just as committed to supporting our own team. As a valued team member you will be eligible for a comprehensive benefits package that includes medical coverage as well as state-mandated sick leave along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse.
At Zones work is more than a job with exciting careers with a global team who are client centric have a passion for tech who embrace change and lifelong learning in a collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
While were committed to providing top-tier solutions were just as committed to supporting our own team. As a valued team member you will be eligible for a comprehensive benefits package that includes medical coverage as well as state-mandated sick leave along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse.
At Zones work is more than a job with exciting careers with a global team who are client centric have a passion for tech who embrace change and lifelong learning in a collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team members Form I-9 to federal records to confirm their eligibility to work in the United States.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Business, education, healthcare, and more – discover how Zones champions people with a future-focused approach to solving even the most complex IT problems.
