Amgen (Deerfield) Desktop Support

Deerfield, WI - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Responsibilities Include:

Responsible for on-site and/or remote installation implementation maintenance troubleshooting and/or repair of desktops notebooks and associated peripherals
Windows troubleshooting diagnosing imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (Service Now)
Reviews troubleshoots and approves operational quality desktops notebooks printers and associated peripherals
Installs maintains and optimizes desktop /notebook configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops laptops.)
Instructs customers in the operation and maintenance of basic Windows

Basic Qualifications

3 years desktop/technical support experience

Additional skills

A Certification
Desktop Management-Desktop Administration-Wintel
White Glove/VIP support experience
Must have a proven customer service background
Knowledgeable of Windows Operating System environment
Must be able to comprehend and follow verbal and written technical instructions and scripts
Good verbal and written communication skills
Physically able to lift and move Enterprise and Client technology hardware in our customer environments
Excellent interpersonal skills and ability to work collaboratively in a team environment
Basic customer interaction skills
Strong troubleshooting skills

Job Responsibilities Include:Responsible for on-site and/or remote installation implementation maintenance troubleshooting and/or repair of desktops notebooks and associated peripheralsWindows troubleshooting diagnosing imaging/deployment and software installationServes as company liaison with custo...