Assistant General Manager
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Job Location:
Rochester, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Additional Information: This hotel is owned and operated by an independent franchisee Hospitality Management Corporation. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Job reference: 000443
Salary: Competitive
Department: Property Leadership
Location: Rochester Airport Marriott (1890 West Ridge Road Rochester NY 14615)
Division: Hospitality Management Corporation
Hours Per Week: 40
Assistant General Manager
We are seeking a highly motivated Assistant General Manager (AGM) to support hotel operations and partner closely with the General Manager of the Rochester Airport Marriott.
What Youll Do:
Support the General Manager in the daily operation of all hotel departments
Assign duties to department heads and monitor performance to ensure adherence to policies and SOPs
Train coach and develop staff and department leaders
Act as a primary point of contact for guest concerns service recovery and escalations
Represent the hotel in the community among industry partners and with trade associations
Monitor guest feedback through TripAdvisor OTA channels GSTS and RSTS surveys
Participate in hiring decisions performance reviews and disciplinary processes
Maintain accurate operational records including cash flow sheets A/R reports and billing files
Conduct daily property walkthroughs and ensure physical spaces meet brand and company standards
Ensure compliance with all SOPs safety regulations and service standards
Support financial performance by assisting with budgeting forecasting wage surveys and business planning
Monitor maintenance issues FF&E conditions and preventive maintenance schedules
Ensure all required supplies and par levels are maintained
Perform room audits and sudden inspections to uphold brand quality
Build strong partnerships with department heads and frontline staff to drive operational efficiency
Cover shifts as needed across departments when scheduled by the General Manager
Maintain effective communication across all hotel departments
Assist with corporate client relations and new business opportunities alongside sales
Respond to guest or employee emergencies as needed including after hours
Support ongoing improvement initiatives and audit responses
Perform additional duties as assigned by the General Manager or corporate leadership
About You:
Marriott brand experience is required
Previous management experience in a hotel environment
Strong leadership skills with the ability to delegate coach and motivate a team
Excellent communication problem-solving and conflict-resolution abilities
Ability to maintain professionalism composure and objectivity under pressure
Strong understanding of hotel operations financial reporting and service standards
Highly flexible hands-on leader who is willing to support any department as needed
Strong organizational and time-management skills
Ability to build positive relationships with guests staff ownership and the community
Willingness to be available as needed for emergencies or urgent guest needs
About Us:
HMC is recognized for our commitment to:
Honesty
Professionalism
Innovation
Flexibility
Customer service
Delivering measurable results
We believe in fostering a culture where team members feel valued supported and motivated to excel. When you join HMC you join a company that invests in your success and celebrates your accomplishments.
Benefits
Fun collaborative work environment
Recognition for effort and reward for performance
Competitive benefits package including an industry-leading 401(k)
Strong bonus and incentive program
Opportunities for growth and internal promotion within a rapidly expanding company
We are an equal opportunity employer and value diversity at every level of the organization. We do not discriminate based on race religion gender sexual orientation veteran status disability or any other protected characteristic.
The salary for this position is $75000 annually.
This company is an equal opportunity employer.
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Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
