Senior Product Researcher Senior UX Researcher
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Youll shape and scale the customer research practice for ApprovalMaxs Product Led Growth function. This role offers high autonomy direct influence on product strategy and the chance to establish how customer insights drive decisions in a growing B2B SaaS company.
If you thrive on impact over process and want ownership of outcomes youll have significant visibility where scrappy actionable insights matter more than perfect methodologies.
What Youll Build
- A research practice that directly informs product roadmap onboarding optimization and go-to-market strategy
- Customer segmentation framework using JTBD methodology that drives personalization across product and marketing
- Feedback & insight systems that make research accessible and actionable across the organization
- Strong cross-functional partnerships with Product Product Marketing Sales and Analytics built on evidence-based influence
- Data-informed decision-making culture where user insights are central to how we build and grow
Key Responsibilities
Conversion & Activation Research
- Lead qualitative research to understand and improve activation and conversion across the trial-to-paid journey mapping the funnel and identifying friction points with strong focus on trial-to-paid
- Diagnose behavioral patterns that correlate with trial abandonment disengagement or conversion success
Customer Insights & Segmentation
- Conduct in-depth customer interviews using JTBD methodology to understand motivations constraints and adoption patterns
- Develop actionable behavioral segments based on customer journeys accounting system context and desired outcomes
- Build continuous feedback loops that capture insights and translate them into prioritized product opportunities with measurable impact
Lean Validation & Data Analysis
- Design cost-effective methods to validate hypotheses through surveys interviews and usability testing
- Independently analyze conversion funnels user cohorts and behavioral patterns in Amplitude to identify research opportunities and drop-off points
- Use data trends to shape research questions validate insights with behavioral patterns and push for data-driven decisions
Cross-Functional Influence & Capability Building
- Present insights to Product Marketing Sales and leadership in clear decision-ready formats
- Partner with Product Marketing to validate messaging positioning and onboarding content
Qualifications :
Youre a Great Fit If You:
- Have 5 years product/UX research experience in B2B SaaS with a track record of influencing product decisions
- Can operate independently to shape research practices and drive adoption across teams
- Are comfortable independently analyzing funnels and cohorts in Amplitude or similar analytics tools
- Use AI to scale research impact - automating analysis surfacing patterns and generating insights that would traditionally require larger teams
- Have experience with conversion optimization onboarding research or PLG environments
Youre Not a Great Fit If You:
- Need established processes research ops support or clear infrastructure to be effective
- Prefer months-long studies over scrappy iterative approaches
- Want a team of researchers to collaborate with daily
- Are uncomfortable having research findings challenged or questioned
Additional Information :
- Growing international business with 10000 subscribers
- Regular performance-based compensation reviews
- 26 days paid time off
- 1 additional day off for your Birthday
- Remote office assistance
- Service years recognition financial reward
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Arm
- Machine Learning
- AI
- C/C++
- R
- Clinical Trials
- Experience Administering Injections
- Research Experience
- Research & Development
- Assembly
- Semantic Web
- Vulnerability Research
About Company
ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, Qui ... View more
