Fitness and Customer Service Officer

Launceston - Australia

Monthly Salary: $ 65113 - 72134

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Fitness and Customer Service Officer

Demonstrated exceptional front-line service with good communication skills
Proven background in fitness instruction and member support
Ongoing Part Time (0.7FTE) role based in Launceston

About the opportunity

The Fitness and Customer Service Officer in our Sport Unigym team in Launceston serves as the friendly face of Unigym welcoming and assisting members visitors and callers in person by phone or online. The ideal candidate will possess a passion for fitness and creating a welcoming supportive environment for all participants. As a Unigym Fitness and Customer Service Officer you will play a key role in delivering engaging and effective group fitness classes ensuring that members are motivated challenged and supported throughout their fitness journey. Additionally the candidate should have the ability to conduct fitness assessments for members. This position will be regularly rostered to work outside the ordinary hours of 7am to 6pm Monday to Friday and/or to regularly work weekends and/or public holidays.

What youll do:

Provide customer service to internal and external Unigym clients acting as the primary contact for Unigym member inquiriesgreeting and assisting both new and existing members and visitors in person by phone and online with a warm and professional manner.
Complete administrative duties such as filing scanning photocopying data entry restocking reception forms and organising storage areas.
Carry out scheduled cleaning tasks throughout Unigym to ensure hygiene safety and a welcoming environment ensuring cleanliness and professional presentation of reception foyer group fitness spaces weights and cardio areas and public areas ensuring laundry signage and supply stocks are up to date.
Process electronic transactions including stock sales and reconcile daily financial transactions.

What were looking for:

Good customer service and communication skills with the ability to engage warmly and professionally in person by phone and online and motivate fitness participants.
Ability to manage multiple tasks in a busy reception environment maintaining accuracy with enquiries bookings payments and administration.
Competence in using gym management systems (e.g. XPLOR) point-of-sale equipment and standard office software for member and transaction records.
Reliable organised and adaptable team member available to work flexible hours including weekends early mornings and evenings.
Ability to deliver group fitness classes and fitness assessments

Salary details

Appointment to this role will be at HEO 3 and will have a total remuneration package of up to $84397 pro rata comprising base salary within the range of $65113 to $72134 pro rata plus 17% superannuation.

How to Apply

This vacancy is being advertised internally only in the first instance to current staff.
In submitting your application you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
To apply online please provide your CV and 1-2-page cover letter outlining your interest in the role skills capabilities and experience. You do not need to separately address the success profile.
For further information about this position please contact Kieran Perry Sports Coordinator
Please visit for our guide to applying and details on the recruitment process.
Please refer to the attached Position Description Below for full details.

Position Description - Fitness and CSO (501834).pdf

Applications close Wednesday 3 December 2025 11.55pm

The University of Tasmania acknowledges the Palawa/Pakana and Gadigal/Wangal people as the traditional custodians of the land sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present.

As part of our commitment to a safe and inclusive workplace employment history and police checks may be conducted as part of the selection process.

To be eligible for this position you are required to hold Australian or New Zealand Citizenship permanent residency or a valid visa that enables you to fulfil the requirements of this role.

Required Experience:

Unclear Seniority

Fitness and Customer Service OfficerDemonstrated exceptional front-line service with good communication skillsProven background in fitness instruction and member supportOngoing Part Time (0.7FTE) role based in LauncestonAbout the opportunity The Fitness and Customer Service Officer in our Sport Unig...