Defence Service Delivery Specialist

About the Role:
Compass Group is seeking a proactive and technically skilled Defence Service Delivery Specialist to act as a key point of contact for Service Delivery across all Defence systems and IT requirements. This role combines BAU support with project delivery ensuring technology solutions remain fit-for-purpose aligned with operational processes and delivering measurable business value. The successful candidate will collaborate closely with IT Solutions Managers Defence teams and the wider D&T organisation to optimise the use of technology support hardware and IT requirements and contribute to continuous improvement initiatives.

Key Responsibilities:

• Oversee the ongoing BAU operations for all managed systems acting as an escalation point to maintain operational excellence and compliance.
• Support the Solutions portfolio for Defence ensuring systems are aligned with business processes and fit-for-purpose.
• Collaborate with IT Solutions Managers and SMEs to identify opportunities for enhancements or process improvements.
• Support project delivery and enhancement of multiple systems and service lines including ServiceNow ensuring Defence contract requirements are met.
• Monitor and analyse adoption user satisfaction and utilisation proactively identifying risks issues and dependencies.
• Partner with vendors SMEs and IT teams to optimise solution delivery and performance.
• Support training change management and user adoption initiatives to maximise utilisation of existing solutions.
• Build strong engagement with business leaders and service line owners to ensure systems meet evolving operational needs.

Skills & Experience:

• 2-3 years experience in IT with 1-2 years in delivering a range of products/projects.
• Well-developed communication influencing negotiation and decision-making skills.
• Technical aptitude combined with commercial and product management awareness.
• Familiarity with project management and product development lifecycles.
• Experience building and maintaining relationships to drive product development and growth.
• Product Management certification (e.g. AIPMM Pragmatic Institute). (desirable)
• Strong business analysis problem-solving analytical and troubleshooting skills.
• Team player with strong interpersonal presentation and customer-centric skills.
• Experience working with service provider teams in mixed environments.
• Understanding of digital trends and ability to evaluate applicability for business solutions.

Why Join Compass Group:
This role offers the opportunity to work on critical Defence systems and technology initiatives supporting operational excellence while contributing to continuous improvement and innovation. You will collaborate with a dynamic team and have the chance to make a real impact across both BAU and project delivery functions.