Client Dispute Manager, Derivatives
Share
Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100 countries for our industry-leading security user fund transparency trading engine speed deep liquidity and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education research payments institutional services Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- Manage and resolve high-value dispute cases efficiently and accurately.
- Conduct dispute assessment facilitate negotiation and develop resolution strategies
- Oversee incident compensation processes and ensure timely transparent reporting.
- Collaborate closely with technology and product teams to conduct postmortem analyses and identify improvement opportunities.
- Support the development of new feature enhancements and maintain up-to-date public documentation.
- Handle escalation cases with professionalism and urgency to ensure satisfactory resolution.
- Work alongside the legal team to manage litigation cases related to client disputes.
Requirements
- Demonstrated in client relationship dispute and crisis management experience ideally in fintech or crypto
- Strong negotiation and communication skills with excellent verbal and written skills for guiding discussions and drafting structured public statements.
- Analytical and problem-solving abilities by gathering evidence analyzing case files and identifying the underlying issues or root causes of the conflict
- Proficiency in Mandarin is required to liaise with Mandarin-speaking stakeholders.
Why Binance
Shape the future with the worlds leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application you confirm that you have read and agree to our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Binance is a blockchain ecosystem comprised of Exchange, Labs, Launchpad, Info, Academy, Trust Wallet, and Blockchain Charity Foundation (BCF). Binance Exchange is one of the fastest and most popular cryptocurrency exchange platforms in the world, capable of processing over 1.4 millio ... View more
