FIT Operational Consultant
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Job Location:
Cheltenham - UK
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Come and join one of the worlds leading luxury travel brands.
A&K Travel Group is a dynamic collection of travel and cruise companies including Abercrombie & Kent Crystal and the worlds oldest travel agency Cox & Kings. We create unique immersive travel experiences worldwide. Our people make us a great place to work fostering a supportive environment with ongoing training and global career opportunities. We also make a difference: Abercrombie & Kent Philanthropy has supported communities for 40 years and we were recognised by Which for exceptional client care during the pandemic.
RESPONSIBILITIES:
Operations
To accurately book all ground arrangements for multiple departures of our European independent travel products and work with local suppliers tour leaders and sales office to ensure the smooth operation of the tour.
RESPONSIBILITIES (DEPENDING ON YOUR DEPARTMENT):
To book hotels ensuring use of allocations where available.
Accurately book all services required for the successful operation of the tour within the budget set
To accurately cost any additional requests or changes
To prepare and check the final documentation for any errors or changes
Prepare detailed documentation for tours
To liaise with agents directly on any changes or operational requirements
To log and share feedback from each tour to ensure that improvements are made promptly
On confirmation set up the file and ensure the in-house reservation systems are accurate before handing over to the operator
Achieving the targeted volume (by sales value) within a given yet
Successfully deliver the guests tour so it runs perfectly and exceeds their high expectations
Financial
Taking full responsibility of a tours cost control and margins
Ensuring necessary payments are made and received at the appropriate time
To manage tour costs in order that budgeted margins are achieved
Preparing accurate client payment and agent commission statements
To assist the Finance Department with invoice queries as they arise.
To enter financial data onto reservations system in a timely and accurate manner
Quality Control / Customer Service
To have the highest standards of quality at the forefront of mind
To proactively highlight potential Customer Service problems and take steps to make improvements
To investigate and provide information to enable a response to customer service issues.
General
General office duties
To conduct special projects as requested by management
Any other reasonable duties as requested by management
Participation in occasional familiarisation or business trips with follow up reports and presentation as required
To take the On-Call duty manager phone on a rota basis
EXPERIENCE & QUALIFICATIONS:
Desired Skills-Set:
A confident positive attitude
Strong spoken and written communication skills. A second European language is advantageous
Good level of geographical and general knowledge of Europe is advantageous
Up-to-date knowledge of Outlook Word Teams and Excel
Numeracy and good basic mathematical understanding
A real passion for travel
Ability to multi-task and work under pressure
Attention to detail
A willingness to develop relationships with key suppliers
Good and effective time management
WHAT WE OFFEER:
Competitive salary plus commission
Company pension plan from start of employment with employer contributions increasing after 5 and 10 years of service
25 days annual leave in addition to bank holidays plus the ability to buy an additional 5 days or sell 5 days
Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
Discounted Gym Membership we offer a contribution of up to 35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
Life Assurance (2x base salary paid out as a tax-free sum)
Hybrid working we value collaboration and ask employees to come to the office for a minimum of 4 days per week
Enhanced Paid Parental Leave 18 weeks full pay regardless of gender
Employee Assistance Program includes access to wellbeing resources and counselling
1000 Recruitment Referral Bonus
Cycle to work scheme
Season Ticket Loans
Regular Social Events
If you have any queries about the position please email
And above all a desire to ensure guests have the best travel experience.
This Role Profile highlights the key responsibilities but is not intended to be exhaustive.
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Contract
Key Skills
- Computer Science
- Operational Risk Management
- Risk Management
- Six Sigma
- Continuous Improvement
- Lean
- Process Improvement
- Pricing
- Customer Support
- Alteryx
- Kaizen
- Project Management Lifecycle
