Team Leader (Mental Health) – Talking Spaces Service

The Talking Space service operates from 1pm to 9pm four days a week throughout the year.

We operate one of our Talking Space services in the vibrant Jewellery Quarter close to the city centre. Our Talking Space service provides a safe and welcoming environment for individuals aged 18 living in Birmingham or Solihull who are experiencing emotional distress or a mental health crisis. We offer 1-to-1 appointments and drop-in support across four sites in the city (Selly Oak Erdington Jewellery Quarter and Northfield). We actively listen and offer a range of referral and signposting options.

The service functions as an alternative to A&E as part of the urgent care pathway.

We now have an exciting opportunity for an empathetic and experienced leader to join our team and support the effective delivery of the Talking Space service with a particular focus on young adults aged 1825. You will develop engaging activities and groups that appeal to young people helping them reach their full potential. With strong knowledge of mental wellbeing you will work confidently within confidentiality frameworks and ensure accurate completion of all relevant documentation.

You will communicate in a style appropriate to your audience demonstrating compassion and a non-judgmental approach toward individuals experiencing psychological distress. As Team Leader you will provide support and supervision to the staff team identify training needs and complete annual appraisals. You will feel confident challenging discriminatory or disrespectful behaviour while maintaining high standards and ensuring the team upholds the same level of quality.

You may occasionally be required to work across all Talking Space sites.

We are also exploring opportunities to extend our service to support young people aged 1618 soon.

The ideal candidate will have experience in a similar role and a strong understanding of safeguarding practices along with a positive attitude toward individuals experiencing mental health difficulties. You will have experience working with confidential sensitive information in line with GDPR principles.

A confident communicator you will feel comfortable liaising with internal and external stakeholders and building strong relationships within the community.

You will be IT literate and able to ensure all documentation is accurately recorded on our bespoke systems. You will have proven experience in leading a team and supporting individuals to develop within their roles. Flexibility is essential as the role requires working shift patternsincluding evenings and weekends within the services opening hours.

Benefits include an attractive defined contribution pension scheme PayCare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Our people are key to the success of the organisation and we are recognised as both Mindful Employer as well as achieving gold standard success in Investors in People.

We welcome applications from people who have experienced mental health difficulties.

Closing date for applications is Monday 8th December 2025

Interviews to take place on Tuesday 16th and Wednesday 17th December 2025

INDMED

We were founded in 1962and are a Registered Charity and Company Limited by Guarantee affiliated toMind. If you would like to know more about our History you can do so by downloading ourA History of Birmingham Mindbooklet.

Our Servicesare individualised person centred and deliver valued outcomes as we passionately believe that everyone has the right to live lives that are meaningful and which enable them to reach their full potential as individuals.

We work in active partnership with a range of local organisations to deliver services and challenge the stigma that surrounds mental distress.