Neighbourhood Manager

Were VIVID! We offer a vibrant friendly inclusive culture that supports develops and attracts the best people!

Were looking for a Neighbourhood Manager (Leasehold & Estates lead) to join our team! Contractually based out of either our Portsmouth or Basingstoke offices this is a 12-month FTC position working 37 hours a week with the flexibility of amix of home and office working.

Want to know what we can offer you

• 27 days holiday (plus bank holidays) with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. Well match employee contributions between 7% and 10%
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity paternity adoption and shared parental leave
• Access to counselling legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
  

Heres the facts about the role:

Were looking for a Neighbourhood Manager to lead 3 Neighbourhood teams based in North Hampshire ensuring that our customers receive top-quality housing services while driving forward improvements to customer satisfaction and value for money. Youll lead teams focused on delivering responsive and proactive services that reflect the actual needs of our residents across our communities. Youll make sure that our customers voices are heard and customers have real influence in shaping our services.

Also managing the Leasehold and Service Charge team youll also oversee the service charge process ensuring transparency accuracy and effective management of customer queries and complaints. Youll work closely with stakeholders and managing agents to guarantee service standards are met and that our leasehold and shared ownership customers are fully engaged and satisfied with the services VIVID are providing.

In addition to leading the team youll collaborate with other departments across the organisation and external partners to deliver comprehensive neighbourhood services. Youll ensure that we maintain our estates to a high standard ensuring that all relevant H&S standards are met. Youll foster a culture of continuous improvement making sure our services not only meet but exceed regulatory and best practice standards.

Were looking for a Neighbourhood Manager who will have a real impact in a dynamic and supportive environment and who is keen to lead a team that is committed to delivering excellent service and making a difference in our communities. Youll have a proven track record in housing management leasehold and service charges experience in a customer-centric environment and sound knowledge of housing legislation.

Asthis role involves travel a full UK driving licence and access to a vehicle forbusiness use is a requirement. Business mileage will be paid.
This role requires a basic DBS check.

First stage interviews are due to take place Tuesday 16 Dec
Second stage interviews are due to take place Friday 19 Dec(subject to change).

Were a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home and from the moment customers move into their VIVID home were here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term and this means in the quality safety and energy efficiency of existing homes and neighbourhoods with a firm focus on improving services so theyre easy to use and access by our customers.

Were addressing the shortage of affordable housing in the south building the right type of homes to meet the needs of our local communities. Were the sixth largest developer of new homes amongst housing associations in England having built over 1500 last year.

This is summed up in our vision More homes bright futures.