Front Office Supervisor- Hilton Orlando Lake Buena Vista

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Hilton Orlando Lake Buena Vista is looking to welcome a Full time Guest Service Agent to join the team!Magical memories begin here at Hilton Orlando Lake Buena Vista. As an Official Walt Disney World Hotel guests have access to exclusive Disney benefits including being directly connected to Disney Springs via Pedestrian Skybridge. With 6 on-site dining options 24-hour arcade and 2 heated pools your next Orlando getaway is sure to be memorable!

Seeking a hospitality professional with 2 years of front desk or guest services experience ideally in a supervisory role. The ideal candidate demonstrates strong leadership communication and problem-solving skills with proficiency in hotel management systems. They are customer-focused detail-oriented and adaptable in fast-paced environments ensuring smooth front office operations and exceptional guest experiences. Flexible availability professional demeanor and a passion for hospitality are essential.

Schedule: candidates should be available to work bothAM and PM shifts between the hours of 6 am and 1:30am any day of the week/weekends/holidays

Pay Rate: $22.49 per hour plus monthly salesincentives!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay

Medical Insurance Coverage for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportiveparental leave

Matching 401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing

• Assign work and supervise team member performance in all Front Office procedures including but not limited to guest check-in and check-out lobby traffic and flow luggage assistance telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule assign daily work lead pre-shift meetings inform and train team members
• Monitor observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

EOE/AA/Disabled/Veterans