Front Desk Supervisor

• Consistently offer professional friendly and engaging service
• Lead daily operations in Front Office and ensure all service standards are followed for Front Desk and Bell while supporting Valet Concierge and Royal Service/Reservations as needed
• Handle guest concerns and react quickly logging and notifying proper areas
• Assist guests regarding hotel facilities in an informative and helpful way
• Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered blocked properly and other departments are notified of room assignment
• Review the room availability and check status of departures on a daily basis
• Relay all pertinent information to the team on a daily and per shift basis
• Lead coach train and mentor the Front Desk and Bell team ensuring the correct sequence of events for proper registration and checkout of guests
• Assign breaks and specific tasks
• Drive the standards throughout the department maintain consistency and conduct audits for successful quality program results (LQA/Forbes/Amex)
• Conduct daily pre-shifts and assist with monthly departmental meetings
• Champion employee engagement initiatives
• Assist in developing and implementing SOPs and training programs aligned with Accor and Fairmont standards
• Accept payment for guests accounts both at the time of registration and at checkout and maintain a house bank
• Maintain a daily log of all guests opportunities with corrective action steps
• Perform duties of front desk bell and royal service as required
• Ensure coverage across all shifts (AM PM overnight) weekends and holidays
• Follow department policies procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications :

• Minimum 2 years Front Office experience in a luxury hotel; supervisory experience preferred
• Strong leadership communication and problem-solving skills
• Proficiency in Opera Cloud and Microsoft Office
• Ability to work in a fast-paced environment and maintain composure under pressure
  • Flexible availability for varied shifts including overnight

Additional Information :

What is in it for you:

• Hourly rate: USD $30.00 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust respect and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Remote Work :

No

Employment Type :

Full-time