Claims Handler

Alfa Laval UK & I are looking for a Claims Handler.

Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop world leading technologies that inspire progress in vital areas including energy food water and shipping. As we push forward the innovative open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build careers too.

About the job

We are seeking a hybrid Claims and Order Handler to join our Customer Service team. This is a hybrid role with a primary focus on claims handling and some involvement in order processing.

The successful candidate will be responsible for managing all claims efficiently while maintaining exceptional customer service standards. This is a full-time position working within the Customer Service team within our Camberley office.

If you are driven by delivering outstanding customer service and thrive in a fast-paced detail-oriented environment as well as enjoy working across multiple systems and building strong customer relationships this role could be a great fit for you!

Key tasks:

• Deliver accurate end-to-end claims processing with a strong focus on detail.

• Provide exceptional customer support throughout the claims journey.

• Manage multiple customer orders from booking through to invoicing.

• Take full ownership of the claims process from initiation to resolution.

• Process commercial claims across a diverse range of Alfa Laval products.

• Coordinate spare parts orders and organize repair workwhether on-site onboard vessels or at our service centres.

• Oversee internal cost accounting and external billing activities.

• Maintain proactive clear communication with customers at every stage of the claims process.

• Handle customer orders with precision ensuring Right First-Time delivery.

• Liaise with manufacturing and distribution centres to coordinate deliveries.

What you know

• Previous experience in handling claims ideally in a technical or commercial environment.

• Proven track record in delivering excellent customer service.

• Strong interpersonal skills with the ability to communicate clearly and work effectively across teams.

• A solution-oriented mindset with a passion for helping customers.

• Ability to manage workload independently and remain composed under pressure.

• Highly organized and detail-oriented with a proactive approach to problem-solving.

• Comfortable using IT systems and proficient in Microsoft Office 365.

• A collaborative mindset and a commitment to putting the customer first.

What we currently offer you

• Holiday entitlement of 25 days Bank holidays

• Simply Health Health cash plan available to enter worth over 2500 annually

• Life Assurance 4X annual salary when you remain in the pension

• Training and Career Development potential

• This position is an office based/hybrid role offering 3 days in office and 2 from home.

Our commitment to integrity

We care about diversity inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment the games is mandatory.

As part of our commitment to maintaining a safe and secure workplace we conduct background checks on final candidates for this addition you will need to show your right to work in the UK.

For more information please contact

Reece Watmore Talent Acquisition Partner

We are looking forward to hearing from you soon so send your application without delay this role will remain live until the position is filled.