Precinct Marketing & Customer Experience Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL we see a Brighter Wayforward for our clients our people our planet and our communities. With over 200 years of real estate experience we are and always have been in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better smarter more innovative ways of working. We approach our work in a warmer more optimistic and inclusive way.

JLL is a global leader in helping clients envision where people will live work play shop and eat.

What this opportunity involves:

We are seeking a dynamic Precinct Marketing & Customer Experience Manager to join our team at a premier mixed-use Melbourne CBD asset. This role combines strategic marketing expertise with exceptional customer experience delivery to curate and elevate the precincts brand and community engagement.

As the custodian of place and experience you will lead the execution of comprehensive marketing strategies and customer engagement initiatives that foster a vibrant community whilst maintaining premium grade standards across all touchpoints.

An overview of the role:

Marketing & Communications

Develop and execute precinct-wide marketing and communications strategies across multiple channels including digital platforms EDMs websites social media and direct communications

Lead copywriting and content creation to ensure consistent brand voice and messaging

Manage marketing campaign delivery including events competitions and promotional activities

Oversee all creative and advertising deliverables in partnership with agency partners

Execute design work using InDesign Photoshop and other creative programs

Ensure brand guidelines are consistently applied across all marketing materials

Customer Experience & Engagement

Curate and implement customer engagement strategies designed to connect with multiple levels within tenant organisations

Lead the delivery of events and experiential activities throughout the year

Manage customer portal platforms and coordinate concierge services

Oversee provision of bespoke services and building amenities including wellness initiatives

Handle tenant enquiries end-to-end to facilitate premium customer experiences

Support customer retention strategies and relationship development

Digital & Data Management

Manage content across all digital platforms including websites social media community portals lift screens and directory boards

Oversee database acquisition and management systems

Conduct regular data analysis and performance reporting using Google Analytics and CRM systems

Develop monthly marketing reports with insights and recommendations

Stakeholder Management

Collaborate effectively with building management teams portfolio teams and external partners

Maintain relationships with suppliers and contractors

Prepare reports and attend regular client and stakeholder meetings

Ensure all deliverables align with client expectations and objectives

Sound like you This is what were looking for:

3 years experience in customer experience marketing communications or events management

Exceptional written and verbal communication skills with proven copywriting abilities

Proficiency in Microsoft Office suite (Word Excel PowerPoint)

Experience with online and offline communication channels

Strong stakeholder management and relationship-building skills

Ability to manage high-volume output with competing deadlines

Keen eye for detail and commitment to premium standards

Self-motivated team player with a positive can-do attitude

Benefits:

Great employee discounts off fitness wellbeing & other renowned bands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australias #1 Commercial Real Estate firm

Premium offices

What you can expect from us:

Youll join an entrepreneurial inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation we dont just accept that we are a place of many different people but we embrace it we celebrate it and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race gender age sexual orientation or disability and that is why for more than a decade we continue to rank among the Worlds Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates please apply following the link below quoting job reference number REQ469130

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.