Sr. IT Specialist

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

WHAT WE OFFER

Competitive Salary Packages
Professional Development Opportunities
Hybrid Work Setup
Equipment Provided
Day 1 HMO
Life Insurance

POSITION OVERVIEW
The primary responsibility of the IT Specialist is to provide world-class IT support by responding to tickets and requests professionally and promptly resolving tickets and requests efficiently ensuring all underlying issues are addressed while also making sure SLA is always met if not exceeded performing IT-related ad-hoc tasks professionally and effectively provide both on-site and remote support as needed and maintain strict compliance of PCI DSS security guidelines. They are also responsible for handling the IT infrastructure within the organization including the physical network such as LAN/WAN structured cabling servers business support systems and end-user support.

WHAT WILL YOU DO
IT Helpdesk Support

Respond and resolve tickets requests and all issues raised to the IT team in a professional and timely manner making sure SLA and commitments are met if not exceeded providing timely updates to end-users if needed.
Hardware support and configuration (i.e. Laptop Desktop Monitor Mouse Keyboard Printer etc.)
Software support and configuration (i.e. Windows 10 Office 365 Google Workspace etc.)
End-to-end onboarding support (i.e. hardware procurement configuration and inventory management account creation access management etc.)
End-to-end offboarding support (i.e. hardware movement and inventory management access management etc.)
Manage PC setup and deployment for new employees using standard hardware images and software.
Assign users and computers to proper security groups and maintain security restrictions.
Perform workstation hardware and software upgrades as required.
Ensure strict compliance with PCI DSS requirements.
Knowledgebase/process document creation and management.

Other Tasks

Subject Matter Expert and point of escalation for most if not all IT Helpdesk-related tasks/processes
Ensure all escalations regarding security system or network concerns are raised to the team lead and/or the IT Infrastructure team efficiently and in a timely manner.
Perform other IT-related ad-hoc tasks as instructed by the team lead or manager.
Proactively recommend or raise opportunities for improvement.

WHAT SHOULD YOU HAVE

Bachelors degree in Information Technology Computer Science Information Systems and other related fields.
The ability to install configure and maintain multi-layer switches and routers.
Knowledge of Firewalls Ubiquity products (UDM pro PFSENSE and Fortinet).
Strong knowledge of TCP/IP.
Knowledge of routing and routing protocol BGP.
Relevant experience with ESET or other antimalware solutions.
Intermediate to advance computer hardware and software troubleshooting.
Inventory Management knowledge
Vendor Management knowledge.
Minimum of 3 years experience as an IT Associate
Strong interpersonal communication skills.
Proven ability to work as part of a team also being self-directed and motivated.

Required Experience:

Senior IC

WHAT WE OFFERCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife InsurancePOSITION OVERVIEWThe primary responsibility of the IT Specialist is to provide world-class IT support by responding to tickets and requests professionally and promp...

WHAT WE OFFER

Competitive Salary Packages
Professional Development Opportunities
Hybrid Work Setup
Equipment Provided
Day 1 HMO
Life Insurance

Respond and resolve tickets requests and all issues raised to the IT team in a professional and timely manner making sure SLA and commitments are met if not exceeded providing timely updates to end-users if needed.
Hardware support and configuration (i.e. Laptop Desktop Monitor Mouse Keyboard Printer etc.)
Software support and configuration (i.e. Windows 10 Office 365 Google Workspace etc.)
End-to-end onboarding support (i.e. hardware procurement configuration and inventory management account creation access management etc.)
End-to-end offboarding support (i.e. hardware movement and inventory management access management etc.)
Manage PC setup and deployment for new employees using standard hardware images and software.
Assign users and computers to proper security groups and maintain security restrictions.
Perform workstation hardware and software upgrades as required.
Ensure strict compliance with PCI DSS requirements.
Knowledgebase/process document creation and management.

Other Tasks

Subject Matter Expert and point of escalation for most if not all IT Helpdesk-related tasks/processes
Ensure all escalations regarding security system or network concerns are raised to the team lead and/or the IT Infrastructure team efficiently and in a timely manner.
Perform other IT-related ad-hoc tasks as instructed by the team lead or manager.
Proactively recommend or raise opportunities for improvement.

WHAT SHOULD YOU HAVE

Bachelors degree in Information Technology Computer Science Information Systems and other related fields.
The ability to install configure and maintain multi-layer switches and routers.
Knowledge of Firewalls Ubiquity products (UDM pro PFSENSE and Fortinet).
Strong knowledge of TCP/IP.
Knowledge of routing and routing protocol BGP.
Relevant experience with ESET or other antimalware solutions.
Intermediate to advance computer hardware and software troubleshooting.
Inventory Management knowledge
Vendor Management knowledge.
Minimum of 3 years experience as an IT Associate
Strong interpersonal communication skills.
Proven ability to work as part of a team also being self-directed and motivated.

Required Experience:

Senior IC