Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Role Summary

The Master Trainer Facilitation & AI Skill Building will be at the forefront of Adobes next-gen enablement strategycombining deep facilitation expertise with simulation design and AI-powered learning systems. This role will focus on building scalable self-led skill building ecosystems designing real-world simulations and operationalizing AI-driven learning journeys that personalize development across roles maturity levels and regions.

As a strategic learning architect the ideal candidate brings both facilitation mastery and technical agilityseamlessly integrating playbooks sales tools analytics platforms and AI assistants into high-impact learning experiences.

Key Responsibilities

Simulation & Facilitation Leadership

• Design and deliver immersive real-life ICX simulations aligned with Adobe product suite and customer engagement frameworks.
• Facilitate interactive training sessions that build capabilities across ICX
• Use real-time tools (e.g. battlecards pitch decks call recordings and Converse AI) to simulate customer scenarios.
• Embed decision trees and branching logic into simulations for personalized skill development.

AI-Enabled Learning Innovation

• Build adaptive learning paths using AI models based on learner behavior role maturity and performance patterns.
• Implement AI-driven content localization tone adaptation and language transformation for a global learner base.

Learning Optimization & Data Analysis

• Monitor learning impact using dashboards to analyze engagement retention and transfer of skill.

• Use feedback loops and performance metrics to iterate simulations and training design continuously improve learning experiences

• Collaborate with platform teams to integrate tracking systems for real-time assessment.

• Set up and monitor AI-powered chatbots and assistants for 24/7 learner interaction and Q&A.

Collaboration & Playbook Integration

• Partner with instructional designers PMMs to embed sales playbooks into simulation workflows.
• Maintain playbook alignment with latest Adobe product capabilities industry use cases and ICX vision.
• Act as a champion for tool adoptionadvocating for the effective use of AI-based productivity and learning platforms.

Research & Strategic Enablement

• Stay updated with innovations in Sales Generative & Agentic AI tools and learning science to adapt best practises
• Evaluate new tools and propose pilots or prototypes that align with learning innovation goals
• Conduct pilot projects to test and scale new enablement formats or delivery models.
• Recommend AI plug-ins or simulation tools to elevate learning delivery and field readiness

Qualifications & Experience

Education: Graduate/Postgraduate from a reputed university preferably on Business Administration or HR or strategy.

Experience:

• Minimum 68 years in learning & development enablement or facilitation roles preferably in tech/SaaS.
• Strong background in sales/service enablement with preferred experience creating simulations or live learning experiences.
• Hands-on experience with AI-powered learning tools simulations LMS platforms or bot integrations.(Preferred)

Certifications: Master Trainer Adult Learning theory or frameworks AI for L&D Learning Analytics or Digital Transformation in Learning or related.

Skills:

• Master facilitator with exceptional storytelling coaching and engagement techniques.
• Technically adeptcomfortable working with AI tools dashboards playbooks and simulation software.
• Data-driven mindset with ability to interpret learning metrics and behavioral analytics.
• Strong cross-functional collaboration and project management skills.

• Marvel-level fluency in both spoken and written English
• Native level proficiency in Japanese language

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