IT Junior Help Desk Support
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Job Location:
Jersey, NJ - USA
Yearly Salary:
USD 60000 - 75000
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
TruVolt Brands is looking for a skilled and motivated IT Junior Help Desk Support to join our growing team in Jersey this role youll install maintain and support computer systems and networks ensuring reliability and performance across the organization. Youll also train and assist staff in effectively using our IT infrastructure.We value individuals who are passionate about technology resilient in the face of challenges and committed to professional growth and continuous learning.
Role Overview
Were seeking someone with a solid 2-3 year career foundation in IT help desk / technical support. This is a junior entry level role with significant career growth potential. Someone who is looking for an exciting career in IT within our growing consumer products company. We need this individual to have strong communications skills and a high level of customer service. Youll need excellent troubleshooting & multitasking skills attention to detail and a proactive mindset to anticipate and solve IT issues before they become critical.
What We Offer
Competitive compensation and benefits.
Company contributions toward health coverage for you and your family with plan options.
Incremental paid time off (PTO) based on tenure.
Paid holidays.
Modern open-concept workspaces that promote collaboration.
Employee discounts on company products.
Support for commuting via benefit contributions.
If youre ready to drive impact in a fast-paced forward-thinking environment wed love to have you on our team!
Role Overview
Were seeking someone with a solid 2-3 year career foundation in IT help desk / technical support. This is a junior entry level role with significant career growth potential. Someone who is looking for an exciting career in IT within our growing consumer products company. We need this individual to have strong communications skills and a high level of customer service. Youll need excellent troubleshooting & multitasking skills attention to detail and a proactive mindset to anticipate and solve IT issues before they become critical.
- Must have 2-3 years of professional work experience as an IT Help Desk professional within a company that has 100 or more employees.
- Must have a strong knowledge of Microsoft software computer hardware and Apple / Mac products.
- Must have a 4-year college degree in information technology / computer science or related field.
- Fully on-site role (9am - 6pm M-F) in Jersey City headquarters location.
- Primary job duties:
- Configure workstations and peripherals (computers routers printers etc.).
- Install manage and support VoIP systems company mobile devices and phones.
- Perform regular inspections maintenance and repairs of computer hardware.
- Support network operations (especially for operational systems e.g. warehouse setups)
- Manage IT inventory: order parts track cost efficiency and maintain stock levels.
- Install and configure software and systems following company standards and policies.
- Develop and maintain local area networks for optimal performance and security.
- Ensure data privacy and network security protocols are adhered to.
- Provide training and support to end users on new systems and software.
- Plan and execute scheduled system upgrades and maintenance activities.
- Troubleshoot hardware and software issues; repair or replace components as needed.
- Maintain accurate documentation of updates repairs and maintenance tasks.
- Monitor equipment levels and order supplies before shortages occur
- Certifications such as CompTIA A Microsoft Certified IT Professional or equivalent are a plus.
What We Offer
Competitive compensation and benefits.
Company contributions toward health coverage for you and your family with plan options.
Incremental paid time off (PTO) based on tenure.
Paid holidays.
Modern open-concept workspaces that promote collaboration.
Employee discounts on company products.
Support for commuting via benefit contributions.
If youre ready to drive impact in a fast-paced forward-thinking environment wed love to have you on our team!
Required Experience:
Junior IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Congratulations! By making it to this page, you're already a few steps ahead of the crowd; poised to explore the latest job openings at The Fesco Group. We are always on the hunt for talented professionals in the areas of Design, e-commerce, Marketing, Product Sourcing & Development, ... View more
