Local Gas Distribution QAQC Inspection Services Account Manager

As Joe Knows Energy continues to grow organically we are looking for transformational leaders to join our team. The Account Partner role is a high-impact leadership position responsible for driving client success developing frontline leaders and strengthening JKEs reputation for building high-performance people-first cultures.

The Account Partner serves as the primary liaison between JKE and clients. You will lead client transformation efforts build trusted partnerships and ensure that field teams (Joes) are aligned supported and operating at a high level. This role is central to delivering operational excellence while advancing JKEs mission and values.

• Lead client transformation plans from strategic planning through execution.
• Recruit vet onboard and coach frontline leaders (Joes) to ensure long-term success.
• Serve as the main point of contact for assigned clientsbuilding relationships solving problems and communicating clearly and consistently.
• Coordinate training onboarding schedules and compliance requirements (OQ safety certifications).
• Conduct regular field visits and performance audits to coach Joes and ensure operational excellence.
• Track budgets forecasts client performance and key financial metrics including revenue and margin goals.
• Contribute to JKEs internal leadership culture through meetings initiatives and strategic planning.
• Maintain accurate and up-to-date client intelligence reporting systems and feedback loops (ACT Be the Light NPS).
• Participate in operations meetings strategic reviews and annual planning sessions.
• Model and promote JKEs core values in every interaction and decision.

Work Environment

This role blends remote/office-based responsibilities with regular travel to client sites field locations and team meetings. You must be comfortable working in both administrative and field environments.

Education & Experience

• 3 years in a leadership role in operations client management or field services.
• Experience in construction utilities natural gas or energy industries strongly preferred.

Skills & Attributes

• Strong operational leadership and talent development background.
• Proven ability to build and maintain strong client relationships.
• Strategic thinker with strong planning and analytical skills.
• Ability to coach and influence field personnel effectively.
• Proficiency in Microsoft Office and project/people management platforms (e.g. BambooHR JKE Platform).
• Knowledge of industry safety and compliance standards (OQ OSHA etc.).
• A growth mindset owner mentality and commitment to continuous improvement.
• Comfortable traveling throughout the Northeast region and spending time in the field.
• Strong alignment with JKEs mission and core values.

Required Experience:

Manager