Community Manager- Social Media
Share
Job Location:
Cleveland, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Community Manager Social Media
Responsibilities
Establish and oversee processes for internal and/or external customer service community management planning and user generate content moderation for the Sherwin-Williams and Consumer Brands brand to drive timely and appropriate responses to social community questions/submissions while ensuring subject matter experts are engaged business stakeholders are informed and risks to the brand are mitigated
Oversee Social Listening and Crisis Communications for Sherwin-Williams and Consumer Brands responsible for monitoring and communicating topics of risk and concern as well as opportunities for customer engagement through social media listening to enhance Sherwin-Williams reputation and increase brand affinity with customers
Identify key measures metrics tracking and reports for monitoring and evaluating SW and CB social experiences around community management social listening and reputation management contributing to overall program success
- Leads The Paint Stores Group reputation management initiative
Qualifications
Education
Required:
- Bachelors Degree
Knowledge & Experience:
Required:
- 5 years experience in social media marketing or a related field
- Experience managing budgets
- Ability to prioritize workload based on department capacity
- Effective verbal and written communication skills
- Experience effectively communicating feedback and direction to key constituents
- Excellent organizational skills with an ability to adhere to strict deadlines
Preferred:
- Employee management
Required Experience:
IC
Key Skills
- Marketing
- Google Analytics
- Photography
- Facebook Advertising
- Hootsuite
- Social Listening
- Content Development
- SEO
- Adobe Photoshop
- Social Media Management
- Copywriting
- Content Management
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
