Project Coordinator Disaster Restoration Claims & Projects

Kustom US exists to bring order to chaos after disaster strikes restoring property prosperity and peace of mind inside every disaster scenario. If youre ready to keep projects organized customers informed and operations moving with precision by supporting the teams who are taking care of our clients apply to our Project Coordinator role today!

What You Do

As a Project Coordinator you are the behind-the-scenes force that keeps every restoration and reconstruction project running with clarity accuracy and momentum. You dont just move tasks forward - you create structure in the middle of chaos ensuring our teams can deliver life-changing results for residential and commercial customers. Your role blends outstanding customer service with claims intake project coordination internal/external communication and administrative expertise to keep everything and everyone aligned. You make an impact by:

• Building Customer Confidence
  • Serving as the customers first point of contact and go-to guide throughout the restoration process providing updates explaining next steps answering questions and ensuring every client understands timelines billing details and what to expect
• Coordinating Project & Claims Intake
  • Delivering excellent customer service while gathering details from incoming leads verifying insurance information entering jobs into DASH (or similar systems) assigning leads to the right PM/PD/Estimator and ensuring inspections and Performance Authorizations stay on track
• Critical Data & Documentation
  • Maintaining accurate job files in project management and TPA systems processing and reviewing invoices validating job costs and payroll timecards documenting job status through detailed DASH notes and ensuring every project has the paperwork accuracy needed for profitability and compliance
• Driving Scheduling & Workflow Coordination
  • Scheduling job walks subcontractor activities and inspections; collaborating with Business Development and Estimators to convert leads; and keeping authorizations and required documentation moving efficiently to support project start times
• Supporting Financial & Change Order Processes
  • Collecting payments managing change orders and supplements supporting billing preparation ensuring documentation is complete and helping maintain financial accuracy across each active project
• Preparing Meetings & Reporting Insights

  • Compiling weekly reports updating agendas for production meetings reviewing project progress identifying potential issues and communicating risks that may impact timelines budgets or compliance

What You Bring

• Customer Service Mindset Ability to communicate clearly professionally and empathetically with customers navigating stressful situations
• Project Coordination Expertise Experience in project coordination claims administration or a similar administrative role where accuracy documentation and workflow management are essential
• Systems & Tech Skills Proficiency with project management platforms (DASH preferred) payroll/timecard tools (ADP) and general office software (Microsoft 365 suite)
• Organizational Excellence Strong time management multitasking attention to detail and ability to keep projects moving under tight deadlines
• Collaborative Focus Ability to partner with PMs PDs Estimators Business Development vendors and customers to maintain seamless operations
• Insurance Claims Knowledge A basic understanding of the insurance restoration process is a plus but a willingness to learn is essential
• Education High school diploma or equivalent required

Why Join Kustom

• Culture That Inspires Teamwork integrity and a growth mindset fuel how we show up for each other and for the customers who rely on us
• Total Rewards Package Competitive weekly pay with a comprehensive benefits packaging including health dental vision 401(k) PTO and more
• Career Growth Opportunities Training mentorship and the chance to advance your career while enhancing your skills

Founded in 1968 Kustom has spent decades earning a stellar reputation as a nationally acclaimed industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial industrial and residential clients. Our legacy is built on innovative thinking meticulous attention to detail and a commitment to exceptional service ensuring that life and business continue smoothly for our clients nationwide.

At Kustom we unite experts who are driving the industry forward delivering positive life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If youre ready to make an impact with one of the largest privately held restoration companies in North America wed like to meet you. Join our team and become part of our ongoing success story!

Kustom provides equal employment opportunities to all employees and applicants for employment without regard to race color creed ancestry national origin citizenship sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender identity or expression (including transgender status) sexual orientation marital status religion age disability genetic information service in the military or any other characteristic protected by applicable federal state or local laws and ordinances.

Subject to Federal State and Local laws regulations and/or ordinances applicants must be able to pass pre-employment drug screening and background check.

Compensation is based on geographic location demonstrated job related skills knowledge experience education certifications etc.This job description is not intended to contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Activities duties and/or responsibilities may change at any time with or without notice.