Inside Sales Center Confirmation Agent

Our Vision: We aspire to be the trusted partner in every homeowners journey towards a safer more beautiful and energy-efficient living space. With a steadfast commitment to excellence we strive to leave a legacy of transformed homes and delighted families forever woven into the fabric of our communities.

Renewal by Andersen is a High-End Window and Door Replacement Company the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are! We Offer:

• An Award-Winning Work Environment - Awarded Top 10 Best Place to Work 3yrs in a Row by the Orlando Business Journal and Orlando Sentinel!

• Paid Time Off & Six Paid Holidays

• Health Dental Vision & Life Insurance

• Join a Company Where Growth is Real: Over 60% of Our Leaders Were Promoted From Within!

• Hourly Rate: $20hr

• Schedule: Weekdays: 8A-4:30P or 11A-7:30P Weekends: 9AM-5:30PM (Full-Time)

The Inside Sales Center Confirmation Agent duties include but are not limited to assisting the Inside Sales Center Team in maximizing the conversion rate of calls/leads/inquiries into scheduled appointments via a prescribed appointment setting methodology for Renewal by Andersen.

Responsibilities:

• Take inbound calls which will include but are not limited to new leads and handle them accordingly.

• Appointment Calendar and Capacity Ensure that slots are being filled with qualified appointments appointments are being confirmed following appropriate confirmation guidelines as to ensure the lead is requalified and information is accurate. Also keep an eye on same-day appointments confirmations and cancellations.

• Outbound warm-calling place outbound calls to potential clients and previous customers to generate more leads.

• Adopt the company core values and exemplify them in daily tasks and interactions both internally and externally.

• Adhere to all Inside Sales Center and Renewal by Andersen policies and procedures including but not limited to cell phone usage within the center attendance and punctuality policy performance policy dress code policies internet usage and 10-minute break.

• Complete daily tasks (i.e. confirms Web Leads) when assigned to any of those specifically.

• Communicate effectively with Inside Sales Center Leads and other agents so that we can all be on the same page and perform uniformly.

• Additional duties other than the ones outlined may be included and/or added at any given time as needed and per Managements discretion.

• Delight customers as outlined in Renewal by Andersens Signature Service program.

• Average 20-25 outbound attempts per hour!

• Minimum of 6 outbound set appointments appointments must be qualified following the established Guidelines.

• Always ensure proper phone coverage.

• Ensure all Marlimar messages are handled in a timely manner.

• Ensure all appointments are confirmed within the 72- hour time frame.

• Ensure all same day appointments are confirmed and assigned in a timely manner.

• Take and handle Design Consultant calls accordingly. Especially those coming in to the confirm line.

Requirements:

• High School Diploma or Equivalent

• At least 1yr of Customer Service/Call Center Experience

• Prior Experience with High Volume of Inbound/Outbound Calls

• Prior Experience with Computers & Dual Monitor Navigation

• Ability to read and comprehend simple instructions short correspondence and memos.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization.

• Ability to add and subtract two-digit numbers and to multiply and divide by 10s and 100s.

• Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.

• Must be able to type at least 30 WPM

**Must be willing to undergo a criminal background check**
**This Company Participates in E-Verify**

Our Company Culture is one that strives to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive collaborative and positive environment.

Renewal by Andersen careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity alignment achievement balance and commitment. If these values are also important to you we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.