Program Manager – Individual Coaching Program

Program Lead

• Lead the phased transfer of Individual Coaching folder activities () ensuring smooth handover from MSF Norway Hub.
  
• Align with MCHub strategy and standards by ensuring program activities reflect the global vision and quality benchmarks set by MCHub.
  
• Support strategic decision-making by coordinating with MCHub on program strategy recruitment of coaches and framework coherence.
  
• Build MSF South Asias operational ownership by gradually transferring responsibilities and strengthening local accountability structures.
  
• Strengthen partnerships across regions to ensure interoperability and global inclusivity
  

Stakeholder Engagement & Collaboration

• Act as a main liaison between MCHub and MSF South Asia for technical support and knowledge transfer
  
• Seek and coordinate the relationship with both internal and external partners when relevant on specific offers and topics.
  
• Cross-regional collaborations initiated especially with WaCa and Ubuntu and additionally with APAC and LatAm.
  
• Coordinate with the Coaching platform regarding dissemination of progress updates and program outcomes on the Individual Coaching
  
• Lead communication to ensure visibility participation and smooth delivery of the program
  

• Manage daily operations of the Individual Coaching Program including coordination with coaches coachees and partners.
  
• Oversee matching processes and support the full coaching journey for both coaches and coachees.
  
• Manage specific projects related to the Individual Coaching Program in agreement with requesting entities
  

Capacity Building & Training

• Identify and provide the induction to potential coaches
  
• Provide mentoring and support to the coaches on a need-basis
  
• Coordinate coaching education programs and related training for coaches and coachees.
  
• Promote knowledge-sharing and intercultural learning across regions.
  
• Act as an Internal Coach and facilitator for the coaching and/or mentoring curriculum (Introduction to Mentoring Coaching approach to mentoring Coaching Education Coaching Skills Workshop)
  
• Support regional talent development by expanding the pool of trained and accredited coaches.
  

Monitoring Evaluation & Learning (MEL)

• In alignment with MCHub ensure robust MEL processes to track program quality outcomes and impact of activities.
  
• Maintain the established quality and quantity and improve the effectiveness of the program
  
• Produce analytical reports dashboards and presentations for senior management and global platforms.
  
• In alignment with MCHub develop relevant partnership with stakeholders in the movement
  

Innovation & Program Development

• In alignment with MCHub guidance Coordinate the implementation of CPD activities
  
• Implement and /or support key partners in the implementation of the activities
  
• Provide technical inputs to our key partners in CPD activities
  
• Communicate and/or support key partners in the communication around the activities
  
• Pilot innovative tools (AI-enabled matching digital platforms) and integrate lessons learned.
  
• Support the development of digital solutions relevant to coaching (Digital Logbook Computer assisted matching application forms integrated with salesforce etc.)
  
• Participate to the creation of multimedia material for an effective communication of the activities
  
• Maintain adherence to ethical standards to global Code of Ethics and MCHub Code of Conduct.
  

Requirements

Essential:

• Professional Coaching Education possibly accredited with EMCC or ICF.
  
• Relevant University Degree
  
• Proven experience working in international multicultural environments especially strong familiarity with African and Global South contexts
  
• Experience managing transitions or program localization processes across entities or regions.
  
• Strong program management skills.
  
• Excellent communication skills in English and French; ability to work across cultures and with multiple stakeholders.
  
• Experience within the Humanitarian Sector.
  

Desirable:

• Demonstrate a clear propensity to upskill and explore innovation in coaching model.
  
• Experience with MSF operations culture and governance.
  
• Fluency in additional languages such as Spanish or Arabic is desirable.
  
• Familiarity in digital eco systems such as learning platforms data analysis AI-based tools.
  

Key Soft Skills / Transversal Competences

• Empathy and cultural sensitivity
  
• Active listening and communication
  
• Emotional intelligence and self-awareness
  
• Coaching mindset and supportive leadership
  
• Adaptability and resilience in changing contexts
  
• Collaboration and relationship-building
  
• Ethical awareness and confidentiality
  
• Commitment to learning and reflection
  
• Systems thinking and change management
  

Benefits

• Contract duration is one year with a possibility of contract period extension up to 3 years.
  
• A stimulating professional environment in a reputed international organization.
  
• Compensation gross per month range USD 2335 to USD 3329 (Final salary will depend on the scaling of the CV as per MSF criteria).
  
• 13th Month bonus additional.
  
• Medical: MSF provides medical reimbursement for employees and their dependents as per MSF health care policy.
  
• This is an international vacancy with MSF South Asia and we provide MSF South Asias international package benefits of housing allowance schooling allowance holiday ticket and relocation package.
  
  

HOW TO APPLY