Direct Sales Agent-Thika

Career Directions Limited (CDL)

Job Location:

Nairobi - Kenya

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

To market and sell products and services to all customers professionally.

The role needs to adhere and function within the guidelines for finance controls processes and

policies that encompass retail operations mandate.

Key Responsibilities

1. Generate Sales as per Targets for Airtime Acquistions & Devices

2. Monitor inventory and consignment stock for accurate balance of inventory movements and physical stock daily

3. Handle receive customer payments through all company-approved payment methods manage daily cash float and account for daily sales

4. Support and implement the customer experience improvement strategies for increased sales

5. Offer technical support to customers especially on configuration of data devices

Principal Outputs for this role

1. Revenue Achieve set targets in Airtime Routers Handsets

2. Shop(s) Profitability (EBIDTA) ensure adherence to all the briefed in Retail SOPs (Stock & payments management/operational costs)

3. Quality Acquisitions in terms of FRA ARPU

4. Brand NPS

a. Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index

b. Ticketing Customer Escalations & Offering First Level Resolution

5. New Business Development

a. Looking for new leads & closing them

b. Document Track Manage & Grow Individual Customer Database Portfolio

Requirements

Diploma/Bachelors Degree in Business Marketing or related field

Experience

At least 1 year experience in sales

Technical competencies

Marketing skills

Product Knowledge

Upselling and Cross selling

Solution Oriented

Customer relationship management.

Core competencies

Customer focus

Networking and building partnerships

Influencing and negotiating

Analytical thinking

Leadership competencies

Strategic orientation

Business Acumen

Results orientation

Developing self/others

To market and sell products and services to all customers professionally. The role needs to adhere and function within the guidelines for finance controls processes andpolicies that encompass retail operations mandate.Key Responsibilities1. Generate Sales as per Targets for Airtime Acquistions & D...