Portal Operations Manager Remote
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Job Location:
Englewood, CO - USA
Yearly Salary:
$ 71000 - 107000
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Our Company
Amerita
Overview
The Portal Operations Manager provides national oversight for Ameritas Portal Specialist team. This role ensures a standardized efficient and high-quality process for extracting and managing referral data from hospital portals across all markets. The manager will monitor performance metrics balance workload streamline processes and collaborate closely with Sales Branch Operations and Intake leadership to support growth and reliable referral intake. The Portal Operations Manager serves as the primary escalation point for portal-related workflow challenges and leads efforts to drive consistency and best practices nationwide.
Schedule: Monday - Friday hours based on business needs.
We Offer
Medical Dental & Vision Benefits plus HSA & FSA Savings Accounts
Supplemental Coverage Accident Critical Illness and Hospital Indemnity Insurance
401(k) Retirement Plan with Employer Match
Company paid Life and AD&D Insurance Short-Term and Long-Term Disability
Employee Discounts
Tuition Reimbursement
Paid Time Off & Holidays
Responsibilities
- Leads mentors and supports Portal Specialists nationwide
- Monitors team effectiveness responsiveness productivity and quality
- Develops KPIs and performance dashboards to ensure timely referral handling
- Provides coaching and training to improve standard work and maintain accuracy
- Ensures workload balance across markets based on referral volume and staffing needs
- Implements and enforces standardized portal-management processes and workflows
- Partners with Sales Managers Branch leadership and Intake teams to align portal activities with local market requirements
- Maintains a deep understanding of portal variations market-specific workflows and bottlenecks
- Serves as the escalation point for portal-related issues delays or system barriers
- Collaborates with IT hospital partners and internal leaders to resolve portal complications
- Identifies process improvement opportunities and lead implementation of best practices
- Analyzes referral volume trends and recommend staffing or process changes
- Supervisory Responsibility: Yes
Qualifications
- Bachelors degree preferred; equivalent combination of education and experience considered.
- Three (3) or more years of experience in home infusion specialty pharmacy intake operations patient access or case-management workflows.
- Prior experience managing or leading teams strongly preferred.
- Experience with CPR EMRs or hospital portal systems is highly desirable.
- Strong leadership and people-management skills with the ability to coach and motivate a distributed team.
- Advanced ability to interpret data monitor KPIs and make operational decisions.
- Excellent communication and relationship-building skills across internal and external stakeholders.
- Ability to balance multiple priorities in a dynamic high-volume environment.
- Strong understanding of referral intake processes case-management workflows and payer requirements.
- Problem-solving mindset with the ability to drive standardization and process improvements.
- High proficiency with Microsoft Office reporting tools and technology platforms.
- Percentage of Travel: 25-75%
- Driving Position: Yes
**To perform this role will require frequently sitting standing walking and typing on a keyboard with fingers and occasionally bending reaching and climbing (stairs/ladders). The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**
About our Line of Business
Salary Range
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Welcome to SpringHealth Behavioral Health & Integrated Care where we assist those we serve in reaching their highest level of independence.
