Cluster Senior Sales Manager

We are looking for an ambitious dedicated and service-orientedSenior Sales Managerto join the fantastic team in the Central London Cluster Marriott Hotels:

• London Marriott Hotel County Hall
• London Marriott Hotel Marble Arch
• London Marriott Hotel Kensington
• London Marriott Hotel Regents Park
• London Marriott Hotel Maida Vale

If you are a passionate sales professional looking to develop within an amazing brand and the worlds biggest travel company get in touch with us today! See where your journey can take you.

At Marriott International we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet

and you never know who might show up next.

That big world also extends to our global diverse family of associates. Like most families were a group of unique individuals who bring different strengths styles personalities and interests to the table. And this makes every single day a new discovery.

Education and Experience

High school diploma or GED; 2 years experience in the sales and marketing guest services front desk or related professional area.

OR

2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; no work experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

Targets group/catering accounts markets or segments with heavy emphasis on proactive solicitation and account saturation.

Partners with group/catering counterpart to effectively manage the business opportunity.

Responds to incoming group/catering opportunities for the property that are outside parameters of the .

Handles all opportunities if property does not participate in an EBC.

Identifies qualifies and solicits new group/catering business to achieve personal and each propertys revenue goals.

Focuses efforts on group/catering accounts with significant potential sales revenue.

Develops effective group/catering sales plans and actions.

Designs develops and sells creative catered events.

Maximizes revenue by upselling packages and creative food and beverage.

Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.

Closes the best opportunities for each property based on market conditions and individual property needs.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service

Handles complex business with significant revenue potential as well as significant customer expectations.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls entertainment FAM trips trade shows etc.

Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

Supports brands Service and Relationship Strategy driving customer loyalty by delivering service excellence throughout each customer experience.

Provides excellent customer service in order to grow share of the account.

Executes brands Customer Service Standards and propertys Brand Standards.

Executes and supports the business Customer Service Standards and propertys Brand Standards.

Participates in and practices daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the property and brand.

Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.

Building Successful Relationships

Works collaboratively with off-property sales channels (e.g. Market Sales Strategic Accounts) to ensure sales efforts are coordinated complementary and not duplicative.

Manages and develops relationships with key internal and external stakeholders.

Uses sales resources and administrative/support staff.

Additional Responsibilities

Utilizes intranet for resources and information.

Conducts site inspections.

Creates contracts as required.

Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

In addition to the benefits you would expect being part of a brand of our calibre you will also be offered:

• A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent
• Part of Marriott International the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent- award winning experienced hospitality professionals
• Discounted room nights meals and spa access-because your well-being means so much
• Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance
• Access to major high street discounts so you can treat your friends and family as required

LONDON MARRIOTT REGENTS PARK

London Marriott Hotel Regents Park offers everything you need to experience Englands capital city in style. Ideally situated in Northwest London just steps from Regents Park and within walking distance of Swiss Cottage Underground station our hotel effortlessly blends style substance and award-winning service. Bring your style and your spirit well bring a work culture where you can shine. We work hard we play hard and we want to help you to grow.

LONDON MARRIOTT MAIDA VALE

Surrounded by legendary attractions London Marriott Hotel Maida Vale is a stylish fixture on the Northwest London cityscape. Here we celebrate our uniqueness. We celebrate the dreamers who make their own mark and with good reason.

We are effortlessly cool situated just round the corner from the famous Abbey Road Studios and our people are the heartbeat of our hotel. Turn new experiences into lasting memories at London Marriott Hotel Maida Vale.