Administration Officer Telephonist
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Alfred Health
Alfred Health is a leader in health care delivery improvement research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne from ambulatory to inpatient and home and community-based services. On 1 January 2026 Alfred Health will come together with Kooweerup Regional Health Service Peninsula Health Bass Coast Health and Gippsland Southern Health Service to create Bayside Health a newly merged health service with more than 22000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce providing new training education and career opportunities. Subject to final approval on 1 January 2026 all employees from the five health services will transfer to Bayside Health.
- Permanent position
- Full time (80 hours per fortnight monthly ADO)
- Managers and Administrative Workers Grade 1 Level 1 (HS1)
- Located at The Alfred
- Great staff benefits!
The Department
The Alfred Health Emergency Virtual Care and Outpatients (EVO) Program delivers comprehensive emergency and paediatric clinical services alongside a range of specialist outpatient care across multiple campuses. This dynamic program supports clinical care through services such as GP Liaison Telehealth Specialist Clinics and Operations Support ensuring seamless patient management from pre-admission to post-hospital care. By collaborating with general practitioners specialists and inpatient teams the EVO Program provides coordinated high-quality care for patients with diverse and complex health needs.
The Role
Reporting to the Administration Team Leader through the Administration Supervisor this role is integral to supporting the smooth operation of the Outpatient Programs clinics and health services. The Administration Officer will perform a variety of clerical and administrative tasks ensuring efficient service delivery that meets both internal standards and external reporting requirements. Key responsibilities include managing patient enquiries processing referrals and scheduling appointments all while maintaining a professional and responsive approach to patients carers and health professionals.
Skills and Experience Required
Essential
- Demonstrated computer proficiency including MS Word MS Outlook and MS Excel (foundational)
Desirable
- Understanding and experience supporting MBS clinics in a similar setting
- Understanding of confidentiality and privacy legislation
- Understanding of medical terminology
- Understanding and experience of Medicare billing processes
- Demonstrated ability to plan workflow prioritise and delegate to meet deadlines
- Previous administration experience in a health setting
Staff Benefits
- Salary packaging & novated leasing throughMaxxia
- Flexible health insurance coverage throughHCF Health Insurance
- Onsite car & bike parking opportunities deducted pre-tax!! *subject to availability
- Fantastic onsite fitness facilities at The Alfred throughProSporthealth and fitness
- Childcare services at The Alfred managed byKU Childrens Services
If applicable please specify specific requirements that you require in your cover letter or CV.
Applications without cover letters will not be considered for interview.
For all enquiries regarding this role please contact Conor Justins Referral In Team Leader -
Applications close 11pm AEDT Wednesday 10th December 2025.
We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people people with disability and people of all genders sexualities and cultural backgrounds.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application materials please dont hesitate to get in touch with the contact person listed on this ad.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020 health care workers in Category A or B roles (as determined by the departments risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Required Experience:
Unclear Seniority
Key Skills
- Administrative Functions
- office supplies
- Personnel Matters
- Records Management
- Office Procedures
- Space Management
- Daily Operations
- Administrative Policies
- Personnel Management
- Administrative Services
- Interpersonal skills
- Telephone Calls
- Travel Arrangements
- Administrative Procedures
- Word Processing
About Company
At Alfred Health, we provide the most comprehensive range of healthcare services in Victoria through our three hospital campuses, a large network of community programs and 18 state-wide services.
