Resident Communications Associate

The Healthy Homes Unit oversees operationalizing environmental hazard compliance efforts. The Office of Mold Assessment and Remediation is responsible for managing mold assessment and remediation contracts ventilation modernization contracts performance management providing quality assurance and technical assistance to support Public Housing Operations for mold remediation at the New York City Housing Authority (NYCHA). NYCHA is the nations largest public housing provider and is home to more than 400000 residents across New Yorks 5 boroughs.

Under the direct supervision of the Senior Administrator Program Manager and Regional Coordinators in the Mold Response Unit the Resident Communications Associate will be responsible for case-managing coordinating facilitating and communications mold and leak repairs efforts to the revised Baez Consent Decree partners such as the Ombudsperson Call Center (OCC) NYCHA Residents NYCHA Operations.

The responsibilities of the Resident Communications Associate will include but are not limited to the following:

communications tools such as phone Maximo Asset Management system to coordinate completion of mold and leak work order ticket.
effectively with NYCHA residents and NYCHAs Operations team to coordinate scheduling and facilitate repairs.
efforts and communications into Zendesk case tracking platform while answering OCCs inquiries.
efforts and communications into Zendesk case tracking platform for Healthy Start initiative.
and adjust programs for quality and effectiveness to meet the resident and Authority needs.
site visits as required.
other clerical support duties as assigned including general recordkeeping.
other related duties.

Additional Information
employees applying for promotional title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

COMMUNITY ASSOCIATE - 56057

Qualifications :

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time