Credentialing Coordinator

Remote (U.S.) Client Success Full-Time

MedTrainer is searching for a Credentialing Coordinator to help shape the future of our credentialing training and enablement program. This newly created role blends credentialing expertise training delivery coaching and client supportperfect for someone who loves teaching building structure and creating scalable learning experiences.

Youll play a key role in training both internal team members and clients on MedTrainers Credentialing platform while also serving as the organizations subject matter expert on U.S. credentialing standards terminology and best practices.

What Youll Do

• Deliver live and recorded training sessions for internal teams and customers on credentialing workflows regulatory requirements and platform functionality.
• Create and refine training materials such as modules demos process guides and assessments.
• Act as the main point of reference for credentialing-related questions across Client Success and other departments.
• Coach and evaluate team members using knowledge checks quizzes and practical demonstrations.
• Support clients during onboarding and throughout their use of our Credentialing module helping them become confident effective users.
• Collaborate with CS Leadership Product and credentialing SMEs to define processes and build a scalable credentialing education function.
• Recommend enhancements to training content documentation and credentialing workflows.

What Success Looks Like

• High engagement and strong satisfaction scores in trainings.
• Clear improvement in internal credentialing knowledge and confidence.
• Customers who feel supported guided and capable using MedTrainers Credentialing module.
• Well-documented processes and a structured roadmap for how this role evolves over time.

Qualifications :

• 3 years of direct healthcare credentialing experience.
• Strong understanding of credentialing workflows data requirements and regulatory standards.
• Experience training or educating internal teams or clients.
• Ability to translate complex credentialing concepts into simple actionable steps.
• Excellent communication facilitation and documentation skills.
• A proactive self-driven mindsetyoure comfortable building processes from the ground up.

Preferred

• CPCS certification (strongly preferred).
• Experience with credentialing platforms SaaS environments onboarding or Client Success.
• Experience creating guides modules or curriculum.

Additional Information :

What We Offer

• Medical dental and vision benefits with employer contribution
• Life & disability insurance
• 401(k)
• A supportive people-first culture where you can grow and build something meaningful

Compensation: 

• Base Salary: $95000 USD
• Target Bonus: $20000 USD
• Travel: Up to 5% (U.S. and Mexico).

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time