Host (All-day Dining), The Savoy Hotel
Share
Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Host
Department: Food & Beverage All-day-dining: Gallery
Inspired and supported by: Restaurant General Manager
Salary: 36644 (including service charge)
You will be accountable for:
- Delivering a memorable and professional Forbes 5-star service experience in our outlets across all our F&B outlets
- Advising guests through enthusiastically sharing your knowledge about our F&B
- offering
- Delivering on all standards policies and procedures to create memorable luxury
- guest experiences
- Maintaining a professional smart and neatly groomed 5-star appearance
- Your key responsibilities & contribution will be:
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
- Assisting guests regarding menu choices in an informative and enthusiastic way
- Taking reservations with all required details in a welcoming and friendly manner
- Boosting our revenue through upselling and other creative initiatives
- Sharing knowledge of offering promotions preparation general hotel knowledge
- and Savoy stories
- Following all health & safety policies when handling food and beverage
- Carrying out administrative duties including printing menus and managing
- stationary requisitions
Qualifications :
What you will need to do this role:
Essential:
- 1-2 years serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality and what it takes to deliver it
- Empathetic with a talent for building rapport and reading each guests desired level of interaction
- Quick thinking resourceful and able to solve problems in the moment
- Ability to always remain calm and courteous
- Ability to work well under pressure in a fast paced and changing environment
- Able to work collaboratively as part of a team
- Willing to work in rotating shifts including weekends and public holidays
- Excellent knowledge of spoken and written English
Desirable:
- Basic knowledge of a POS System
- Basic knowledge of OpenTable
- Industry related certifications (i.e. WSET)
- Basic knowledge of a PMS system (Opera)
Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues
Additional Information :
Whats in it for you
- Competitive salary pension and life assurance
- 3133 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts:
- Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes optician reimbursements and local discounts for F&B and retail
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Accounts Receivable
- Customer Service
- Accounting & Finance
- Financial Situation
- Custtomer Relationship
- Product Knowledge
- Communication
- Customer Accounts
- Financial Risk Assessment
- Financial Risk Analysis
- Risk Control
- Payment Method
- Financial statement
- Business Relationships
- Accounts Payable
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
