Primary Details

Claims Officer Construction

• Location: Melbourne

• Type: Permanent Full-time hours

The Opportunity

An opportunity for a Claims Officer with Liability and Construction Claims experience.

Your New Role

QBE Insurance currently have the opportunity to join the business in the role of Claims Officer within the Liability and Construction / Material Works space. This role is pivotal to the teams success proactively supporting our claims philosophy and strategy managing end to end material damage in construction works personal injury and public liability claims and acting within legislative requirements to support the unit in achieving its targeted objectives.

The key responsibilities for this role include the following but not limited to:

• Efficient management of the claims process resulting in accurate completion and validation of claims;

• Interpreting policy coverage and determining if coverage applies to claims submitted escalating issues as needed;

• Establishing and maintaining good client relationships with the insured brokers investigators solicitors and the general public;

• Ensuring compliance with relevant statutory guidelines and standards;

• Initiation and completion of any recoveries from third parties;

• Self-audit of claims files to ensure positive internal audits;

• Response to enquiries in an accurate timely professional and courteous manner within Privacy guidelines; and

• Happy totalk flexibleworking.

About You

To be successful in this role you will have:

• Sound technical understanding and ability to manage a diversified portfolio of bodily injury property damage (including construction and material works) and product liability claims;

• Liability Property or Construction claims experience desired;

• Understanding of underwriting procedures for a diversified liability portfolio and a proven ability to understand and interpret relevant policy wordings;

• Ability to engage instruct and work with relevant providers including loss adjusters lawyers and consultants;

• An understanding of and demonstrable application of the General Insurance Code of Practice;

• Legal qualifications will be advantageous but not a mandatory requirement;

• Ability to build and maintain strong client/customer relationships;

• Good problem-solving skills - ability to interpret technical / investigation reports to make sound business decisions; and

• Ability to participate in alternative dispute resolution.

About QBE

We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities. With more than 13000 people working across 26 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are down-to-earth passionate and kind.

We believe this is our moment what if it was yours too Your career at QBE lets make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance

• Life Leave supporting the life events we all experience leaving your annual leave for rest

• Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice

• 18 weeks gender-equal flexible leave for all new parents including paid super

• Voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• A range of discounts on insurance products car hire hotels goods and services

Rewards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program

• 2023 Most Inclusive Workplace at theAustralian HR Institute (AHRI) Awards

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

• Family Friendly Workplace accredited employer since 2021

Apply now

APPLY NOW and lets make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.