• Location: Melbourne

• Type: Permanent Full-time hours

• Hybrid role happy to talk flexible working

The Opportunity

We are currently looking for a Claims Officer to join the team in the Liability and Construction / Material Works space. This role is pivotal to the teams success proactively supporting our claims philosophy and strategy managing end to end material damage in construction works personal injury and public liability claims and acting within legislative requirements to support the unit in achieving its targeted objectives.

About QBE

At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.

Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.

Your New Role

• Efficiently manage the claims process ensuring accurate completion and validation of all claims.

• Interpret policy coverage to determine applicability escalating complex or uncertain matters when required.

• Build and maintain strong relationships with insured clients brokers investigators solicitors and the broader public.

• Ensure adherence to all relevant statutory guidelines regulatory requirements and internal standards.

• Initiate and finalise recoveries from third parties where applicable.

• Conduct selfaudits of claim files and respond to enquiries promptly accurately professionally and in line with Privacy guidelines.

About You

• Strong technical capability to manage a diverse portfolio of bodily injury property damage (including construction and material works) and product liability claims

• Liability Property or Construction claims experience desired;

• Solid understanding of underwriting procedures across a diversified liability portfolio with proven ability to interpret and apply relevant policy wordings.

• Skilled in engaging instructing and collaborating with external providers such as loss adjusters lawyers and consultants.

• Demonstrated knowledge and practical application of the General Insurance Code of Practice with legal qualifications considered advantageous but not essential.

• Proven ability to build and maintain strong client and customer relationships while applying sound problemsolving skills to interpret technical and investigation reports for effective decisionmaking.

• Ability to participate in alternative dispute resolution processes.