Production Manager

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:
Fiserv provides end-to-end print manufacturing personalization fulfillment and packaging services for financial services clients delivering high-quality output at scale. You will lead a print production facility team responsible for meeting customer SLAs maintaining product quality and driving operational efficiency across offset digital and finishing workflows.

What youll do:

• Lead day-to-day operations of a print production facility through supervisors setting priorities to meet volume quality and on-time delivery targets.
• Drive production planning scheduling and capacity management to meet contractual and legal obligations while minimizing overtime and operational expenditure.
• Implement and refine standard operating procedures maintenance plans and workforce allocation to optimize equipment uptime and throughput.
• Own product quality and accountability: monitor external defects manage incident reports enforce client service level agreements and escalate liability issues when required.
• Manage performance and development of direct reports through coaching feedback and performance management processes.
• Coordinate with customers suppliers and internal functions (quality maintenance logistics) to resolve production issues and improve service.
• Lead continuous improvement initiatives (Lean/Kaizen/5S) to reduce waste improve yield and lower cost-per-work-unit.
• Ensure compliance with safety environmental and regulatory requirements in the print environment; maintain accurate production and compliance records.
• Control vendor and material performance including sourcing for consumables and spare parts to support high-speed operations.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 5 years of experience in managing production operations in a high-speed manufacturing environment.
• 3 years of experience in production scheduling and capacity planning using Print MIS or equivalent production planning systems (e.g. EFI PrintVis).
• 3 years of experience applying Lean Six Sigma Kaizen or other continuous improvement methodologies in production environments.
• 3 years of experience with workforce management and timekeeping systems (e.g. Kronos Workday) including headcount and timecard administration.
• 3 years of experience in quality management and regulatory compliance for print operations including ISO 9001 statistical process control and secure document handling.
• 6 years of equivalent combination of educational background related experience and/or military experience.

Experience that would be great to have:

• Hands-on experience with high-speed offset presses (e.g. Heidelberg Komori) and digital presses (e.g. HP Indigo FujiFilm).
• Lean Six Sigma Green Belt or similar continuous improvement certification.
• Familiarity with print MIS platforms such as EFI Fiery EFI Radius or PrintVis and integration with ERP systems (SAP).
• Experience in safety and regulatory compliance for production environments (e.g. OSHA standards).
• Experience managing secure or financial-document printing operations including chain-of-custody and secure handling procedures.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.
• This role requires being on-call during non-standard and/or overnight hours on a rotational basis.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training development and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical dental vision life and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.