Danish Speaking Inbound Client Support

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Were seeking a passionate Danish-speaking Customer Service Expert to join our dynamic client in the cruise-line industry. Based in vibrant Portugal this is your chance to work for a global rapidly growing brand helping travellers embark on unforgettable voyages. If you love customer-interaction speak Danish fluently and thrive in a multicultural environment this could be your perfect next move.

What the job is about
As a Customer Service Expert you will:

Handle inbound calls from Danish-speaking customers interested in cruise packages your friendly voice will be the gateway to their memorable journey.
Sell and upsell cruise packages and related products adding value and crafting tailored experiences.
Provide post-booking and booking-management support working with both customers and travel-agent partners.
Answer questions on destinations vessels documentation pricing and more - becoming a trusted advisor for guests keen to explore the world.

Requirements
Were looking for someone who:

Has Danish language skills at C1 level and strong English ability (B2) for seamless cross-team communication.
Has proven sales experience - closing deals and building rapport is second nature.
Has prior customer-service or BPO experience (advantageous).
Is comfortable working with a computer and handling various systems with ease.
Makes swift confident decisions maintains a positive outlook even under pressure.
Is ready to work flexible hours including weekends to match the demands of the business.

What we offer
Joining this team means youll enjoy:

A competitive base salary plus benefits.
Private health insurance to support your well-being.
A Monday-to-Friday schedule (08:00-18:00) and weekend hours (08:00-17:00) structured yet inclusive of flexibility.
A role with a major global cruise-line brand a standout experience on your CV.
A multicultural lively workplace in a sunny location near the coast.