Help Desk Engineer

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

In this position you will be responsible for providing technical support to all users within Kaseya.

Responsibilities
Assist with day-to-day technical operation
Provide exceptional Tier 1 & 2 Helpdesk support across the enterprise
Troubleshoot and fix hardware and software issues on desktop systems phones printers and network devices
Manage new user setup ensuring successful account creation and software assignment for new hires
Manage staff terminations by removing account/software access and handling the intake of hardware that was issued to staff.
Install and configure Software and computer systems as necessary
Manage deployment of end-user workstations/laptops/headsets/IT equipment
Monitor and respond to Helpdesk Support Channels and Queues
Diagnose technical issues and carry out fixes
Adheres to established support and security procedures
Ensure successful account creation and software assignment for all new hires for your location/region
Perform remote troubleshooting through diagnostic techniques
Creates or contributes toward the development of Helpdesk knowledge articles
Protects customer/employee privacy and only accesses customer and/or employee-related information as needed to perform job duties
Occasional travel may be required
On-Call Rotation as needed
Ad hoc duties as required

Skills
Strong ability to multitask and manage time effectively in a fast-paced environment
Strong written and verbal communication skills
Strong technical troubleshooting skills
Solid knowledge of ticketing procedures
Solid knowledge of computer software configuration troubleshooting and repair
Basic knowledge of Ethernet network topology to assist with troubleshooting network issues
Basic knowledge of IT infrastructure industry standards
Solid ability to communicate and translate technical information orally and in writing to a non-technical audience
Ability to take direction work well as part of a team and work independently when needed
Ability to communicate and translate technical information orally and in writing to a non-technical audience
Strong ability to work in and promote a positive work environment

Communications/Leadership
Good oral written and interpersonal skills.
Good analytical and problem-solving skills.

Education/Technology
Bachelors degree in Computer Science Management Information Systems a related field or on-the-job experience.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.

In this position you will be responsible for providing technical support to all users within Kaseya.